Sales Office Manager

Sales Office Manager Location: Wrexham, North Wales (commutable from Chester, Shrewsbury, Oswestry, Buckley, Mold, Saltney, and nearby areas) Contract: Full-Time, Onsite (5 days/week) Salary: £35,000 – £40,000 pa + commission Trek Recruitment is excited to partner with a leading Wrexham-based manufacturer to recruit a dynamic Sales Office Manager for their team. We are looking for a solid office/inside sales/telesales manager, someone who displays a strong understanding of KPIs, call rates, CRM, conversion analysis, sales reporting, and telephone-based sales coaching experience. THE ROLE We see this role as an integral part of the overall sales approach, requiring a hands-on team manager who is more “salesy” / sales minded and has good experience managing an internal or customer services team, developing the team with structure. This is not an operations manager role but a pivotal position focused on driving sales performance and team growth. You will lead a team of 6 (2 Customer Service Advisors, 4 Internal Sales staff) to achieve sales targets and elevate customer satisfaction. Develop and implement strategies to hit sales and margin targets. Lead internal sales operations with a focus on telephone-based sales coaching. Manage and grow relationships with an established client roster. Use CRM systems (HubSpot preferred) to maintain accurate records and track performance. Analyse call rates, conversion data, and KPIs to drive performance improvements. Provide weekly/monthly sales reports to monitor progress and inform strategy. Deliver exceptional customer service across all communication channels. Conduct regular team performance reviews, fostering professional growth and team structure. Collaborate with leadership to optimise customer experience processes. Provide expert product and service guidance to clients. YOU Proven experience in sales leadership, particularly in inside sales or telesales management. Strong understanding of KPIs, call rates, CRM systems, conversion analysis, and sales reporting. Hands-on experience managing and coaching internal sales or customer service teams with a structured approach. Passion for surpassing sales targets with a customer-first, “salesy” mindset. Strong proficiency in Microsoft Office and CRM systems (HubSpot a plus). Manufacturing industry experience advantageous but not essential. BENEFITS Holiday allowance increasing with service. Competitive pension contributions. Health cash plan and Employee Assistance Program. Wellbeing and financial education support. Salary sacrifice schemes. Professional growth as a core focus