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- Tasks: Be the friendly voice helping customers with their lawn care needs.
- Company: Join a well-established customer service company with a strong reputation.
- Benefits: Earn £12.71 per hour, enjoy ongoing training, and potential for permanent role.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 27000 £ per year.
Salary: £12.71 per hour
Location - St Asaph, Denbighshire, Mon–Fri, 09:30–17:30 (40 hrs)
Are you a friendly, confident communicator looking for a great customer focused position? We’re recruiting for a large customer service company — a well-established, growing business with a strong reputation for outstanding customer service which you can be a part of.
THE ROLE
- You’ll be the friendly voice helping customers across the UK get the most from their lawn care treatments.
- You’ll handle inbound calls and emails, provide expert advice, reschedule appointments, upsell where suitable, and ensure every customer has a great experience.
- Delivering excellent customer service by phone and email.
- Advising on the company’s products (training given) and recommending solutions.
- Rescheduling appointments and managing customer expectations.
- Building rapport and turning around any concerns.
- Working closely with the operations team.
YOU
- Excellent communication skills (verbal & written).
- A positive, proactive attitude.
- Strong customer service experience.
- Ability to work well in a target-driven team.
- Basic IT skills (Word, Excel, Outlook).
- Previous contact centre experience is a bonus but not essential — full training will be provided.
DETAILS
- £12.71 per hour.
- On-site parking.
- Ongoing training and development.
- Potential for a temporary to permanent role for the right candidates.
- Location: Denbigh, Trefnant, Bodelwyddan, Bodfari, Rhuddlan.
This is a fantastic opportunity to join a stable, growing company that genuinely values its people.
Work Location: In person.
Customer Service Advisor in Saint Asaph employer: Trek Recruitment Ltd
Contact Detail:
Trek Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Saint Asaph
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about friendly interactions, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've turned around tricky situations in the past. Employers love to see how you handle challenges and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Saint Asaph
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and confident personality shine through. We want to see how you communicate, so don’t be afraid to be yourself and show us why you’d be a great fit for our customer-focused team!
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. Even if it’s not from a contact centre, we want to know how you've helped customers in the past and what skills you can bring to the table.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Trek Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences to demonstrate how you've successfully communicated with customers or resolved issues.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an upset customer or how you would upsell a product. This will help you feel more confident and ready to tackle any question thrown your way.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.