At a Glance
- Tasks: Be the friendly voice helping customers with their lawn care needs.
- Company: Join a well-established customer service company with a stellar reputation.
- Benefits: Earn £12.71 per hour with full training and support.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Great verbal communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 € per year.
Salary: £12.71 per hour
Location: St Asaph, Denbighshire
Mon-Fri, 09:30 (40 hrs)
Are you a friendly, confident communicator looking for a great customer focused position? We are recruiting for a large customer service company, a well-established, growing business with a strong reputation for outstanding customer service which you can be a part of.
THE ROLE
- You’ll be the friendly voice helping customers across the UK get the most from their lawn care treatments.
- You’ll handle inbound calls and emails, provide expert advice, reschedule appointments, upsell where suitable, and ensure every customer has a great experience.
- Delivering excellent customer service by phone and email.
- Advising on the company’s products (training given) and recommending solutions.
- Rescheduling appointments and managing customer expectations.
- Building rapport and turning around any concerns.
- Working closely with the operations team.
YOU
- Excellent communication skills (verbal).
Customer Service Advisor employer: Trek Recruitment Ltd
Join a well-established and growing customer service company in St Asaph, where you will be part of a team renowned for delivering exceptional customer experiences. With a strong focus on employee development, we offer comprehensive training and opportunities for career progression, all within a supportive and friendly work culture that values your contributions. Enjoy the benefits of a competitive salary, a Monday to Friday schedule, and the chance to make a real difference in customers' lives while working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Be yourself during the interview! We want to see your personality shine through. Show us how your friendly and confident communication style can make a difference in customer service.
✨Tip Number 2
Do your homework on the company! Familiarise yourself with their products and services. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We love seeing candidates who can think on their feet and provide excellent solutions!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our fantastic team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and confident personality shine through. We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight any relevant experience or skills that match the job description, especially your communication skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our growing team!
How to prepare for a job interview at Trek Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and customer service approach. Understanding their reputation for outstanding service will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Prepare for Common Questions
Think about questions like 'How would you handle an upset customer?' or 'Can you give an example of excellent customer service?' Prepare specific examples from your past experiences that showcase your skills and how you can contribute to their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
