At a Glance
- Tasks: Provide top-notch customer service and identify sales opportunities in a dynamic role.
- Company: Join an award-winning manufacturing company known for quality and innovation.
- Benefits: Enjoy a competitive salary, generous pension, and ongoing professional development.
- Other info: Be part of a supportive team that values your growth and wellbeing.
- Why this job: Kickstart your sales career with comprehensive training and a clear progression path.
- Qualifications: Experience in customer service or sales, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 26500 £ per year.
Trek Recruitment is delighted to be recruiting on behalf of our established manufacturing client for an exciting Customer Service & Sales Development Executive position. This is a fantastic opportunity for an ambitious customer service professional looking to build a long-term career in sales within a progressive and supportive environment.
This blended role offers the perfect stepping stone into sales. You'll start in customer service, gaining in-depth product knowledge and building strong customer relationships, with a clear pathway to progress into a dedicated sales position as you develop.
You will handle a mix of inbound and outbound customer contact (B2B and B2C), resolve queries efficiently, process orders, and identify sales opportunities — all while receiving excellent training and support from an experienced team.
THE ROLE- Complete comprehensive training on products, ordering systems, and CRM processes
- Manage inbound and outbound calls with trade customers and consumers
- Resolve queries, disputes, proof of delivery, pricing, and delivery issues
- Accurately process orders and arrange deliveries
- Provide cover for the resolutions team and inbound sales line
- Build lasting customer relationships and proactively spot opportunities for future sales growth
We're seeking a positive, tenacious, and customer-focused individual with:
- Proven experience in inbound and outbound calling (B2B and B2C)
- Previous customer service or sales experience in a fast-paced environment
- A solutions-focused "can-do" attitude with excellent problem-solving skills
- Strong communication skills, patience, and a professional, friendly approach
- High attention to detail, accuracy, and strong organisational skills
- Self-motivation and the ability to work both independently and as part of a team
- Experience with order processing or CRM systems
- Background in manufacturing, distribution or warehouse
We offer a competitive benefits package that supports your wellbeing and long-term career growth:
- Competitive salary with performance-related progression
- Generous pension contributions (above statutory minimum)
- Death in service benefit
- Increasing holiday allowance with length of service
- Health cash plan and Employee Assistance Programme
- Salary sacrifice schemes (bikes, technology, cars)
- Enhanced maternity and paternity pay
- Wellbeing and financial education support
- Payroll savings scheme
- Ongoing professional development and training opportunities
Our client is a well-established, award-winning business with a strong reputation for quality, innovation, and excellent customer service. They are committed to investing in their people and have been recognised by winning awards for doing so.
Customer Service & Sales Development Executive in Chirk employer: Trek Recruitment Ltd
Join a well-established manufacturing business in Wrexham as an HR Manager, where you will have the opportunity to lead and shape the HR function while contributing to employee engagement and organisational development. With a competitive salary, enhanced pension scheme, and a culture that prioritises wellbeing and professional growth, this role offers a rewarding environment for those looking to make a meaningful impact. Enjoy the added benefit of an early finish on Fridays, fostering a healthy work-life balance in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Development Executive in Chirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trek Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trek Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Development Executive in Chirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trek Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Trek Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trek Recruitment Ltd!
How to prepare for a job interview at Trek Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
