Trek Bikes in St Albans is seeking a Service Lead to shape the service experience in-store. You will be the main point of contact for customers, guiding service decisions and leading your team with warmth and clarity.
You will manage workflow, training, and performance metrics as the store's Service Centre lead, ensuring top-notch bike builds and customer care while fostering a positive team environment.
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Service Lead, Bike Shop & Customer Experience in St Albans employer: Trek Bikes
Trek is an exceptional employer located in Shrewsbury, offering a vibrant work culture that prioritises employee growth and well-being. With flexible working opportunities, enhanced family-friendly policies, and a commitment to equity, Trek fosters an inclusive environment where every team member is encouraged to learn and thrive. As a Service Technician, you'll not only engage in hands-on bike servicing but also build meaningful relationships with customers, all while enjoying generous benefits like annual leave, health support, and discounts on products.
