Store Manager

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you are on our team, you are taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we will give it right back. Sounds sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

What you will do

As Store Manager, a lot of responsibility will rest on your shoulders. You will lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you will be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales. This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You will be a mentor, a leader, and an inspiration—and you will do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that is awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.

Your key responsibilities will include:

• Financial Performance: Actively work on the sales floor interacting with customers and employees to achieve the store sales goals. By being one of the top salespeople in the store you will lead from the front in world-class customer service to deliver on all financial goals of the organization. Participate in the annual budgeting process, quarterly/monthly financial review meetings as needed, and other meetings as necessary for the financial health of the business.
• High Performance Staff: Organise, implement, and validate staff training. “Training” will include but not be limited to the sales process, merchandising, Daily Task Lists, usage of the POS, Analytics reporting and analysis, and product training. Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation. Conduct daily huddles and leadership meetings with all the staff to review current performance and future planning.
• Inventory, Store Merchandising and Operations: Determine and manage the range plan and inventory levels of the store, supported by your buying team. Participate in the merchandising of the store to ensure professional, accessible, and inviting shopping experience. This includes, but is not limited to, sorting, straightening, fixture arrangement, and feature displays. Monitoring store supplies and ordering/purchasing as needed.
• Human Resources: Actively participate in all facets of human resources and staffing within the store. This includes interviewing potential employees, completing new-hire paperwork, scheduling, and disciplinary matters.
• Miscellaneous Duties: Perform other duties as needed.

What you will bring to the team

• A founder’s mentality, with the responsibility to run the store as if it’s your own.
• Self-motivation, a positive, team-focused and a can-do attitude.
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can, even on the toughest, busiest days.
• The desire and drive to connect with local businesses and other organisations to make this store the hub of cycling in Milton Keynes.
• A willingness to pitch in on any task.
• Top-notch communication skills.
• Impressive attention to detail and a love for figuring out solutions to any problem.
• Eagerness to learn the ins and outs of servicing bicycles.
• A desire to continually learn proper service methods and new technologies.
• Work directly with Service Managers to develop quality bicycle builds and expectations.
• Efficiently complete daily work schedules and tasks.

If you do not meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays.
• Discounted employee purchase scheme on bikes, parts, and accessories.
• 24/7 employee assistance program.
• 24/7 virtual GP services and counselling services.
• Gym membership discounts and discounts on other health and wellbeing brands.
• Retail discount platform on high street and online brands.
• Discounted cinema tickets.
• Annual paid time off for charity work.
• Death in service benefit.

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic overachievers, you will enjoy your career with us!