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- Tasks: Lead the service department and ensure top-notch customer experiences at our bike shop.
- Company: Join a leading bicycle retailer in Edinburgh with a passion for cycling.
- Benefits: Enjoy 25 days of annual leave, employee discounts, and a supportive work environment.
- Why this job: Make a difference in customers' lives while working in a vibrant cycling community.
- Qualifications: Strong leadership and communication skills with 3 years of bike service experience.
- Other info: Be part of a dynamic team dedicated to delivering exceptional service.
The predicted salary is between 30000 - 42000 £ per year.
A leading bicycle retailer in Edinburgh is seeking a Service Lead to oversee the service department and ensure exceptional customer experiences. In this full-time role, you will manage service orders, control costs, and lead a team to deliver Trek's renowned hospitality.
The ideal candidate will possess:
- Strong leadership skills
- Excellent communication abilities
- At least 3 years of experience in a bicycle service setting
Trek offers numerous benefits, including 25 days of annual leave and employee discounts.
Service Lead: Bike Shop Operations & Customer Experience employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead: Bike Shop Operations & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the bike industry or join local cycling groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for bikes! When you get the chance, share your experiences and knowledge about bicycle service. This will help you stand out as someone who truly cares about the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Lead: Bike Shop Operations & Customer Experience
Some tips for your application 🫡
Show Your Passion for Bikes: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and customer service. We want to see how you connect with the biking community.
Highlight Your Leadership Skills: As a Service Lead, you'll be managing a team, so make sure to showcase your leadership experience. Use specific examples from your past roles where you successfully led a team or improved customer experiences. We’re looking for those standout moments!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities of overseeing service orders and controlling costs. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Trek Bicycle
✨Know Your Bikes
Make sure you brush up on your knowledge of bicycle service and operations. Familiarise yourself with the latest trends in bike technology and customer service best practices. This will show that you're not just passionate about bikes, but also well-informed and ready to lead.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to manage the service department effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with friends or family. This will help you convey your ideas better and make a strong impression during the actual interview.
✨Understand Trek's Values
Research Trek's brand values and their approach to customer experience. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining their renowned hospitality. This shows that you're not just looking for a job, but are genuinely interested in being part of their team.
