At a Glance
- Tasks: Engage with customers, provide expert advice, and create memorable cycling experiences.
- Company: Join Trek, a vibrant company passionate about cycling and community.
- Benefits: Enjoy 25 days leave, discounts on bikes, and wellness support.
- Other info: Flexible hours, supportive environment, and opportunities for personal development.
- Why this job: Be part of a team that values growth, hospitality, and making a difference.
- Qualifications: A positive attitude, great communication skills, and a love for customer service.
The predicted salary is between 20000 - 25000 € per year.
A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family‑friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we’ll achieve great things. Ready to start your journey with us?
Job Description We are currently recruiting for:
- Location: St Albans
- Job Type: Full Time
We do need team members available when our customers visit the most—so weekend availability is important.
What You’ll Do This isn’t your typical retail role. As a Trek Sales Associate, you’ll be the friendly, knowledgeable first face customers who meet when they walk through the door. You’ll help people explore the world of cycling, learn about some of the most innovative products in the industry, and support customers in finding exactly what they need. Your role is all about creating warm, meaningful interactions. You’ll listen closely, understand each customer’s goals, and offer thoughtful recommendations that make their cycling journey even better. You’ll also build lasting relationships with riders in the community—many of whom will come back to see you because of the experience you have. Things move quickly, customers are curious, and teamwork is essential. What truly matters is your dedication to hospitality, your willingness to learn, and your desire to provide exceptional service. Whether you’re already a cycling expert or just excited to learn, we’ll support your growth every step of the way.
What You’ll Bring To The Team:
- A positive, “happy to help” attitude and the desire to make each customer feel supported
- A warm, approachable manner with great listening skills and a passion for genuine hospitality
- Strong communication with both customers and teammates
- An interest in building long‑term customer relationships and creating your own client community
- A commitment to delivering an amazing experience for every rider who comes through our doors
If you don’t meet every requirement but feel you bring something valuable and unique, we would still love to hear from you. Please share in your cover letter why you believe you’re a great fit.
Benefits At Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!
Sales Associate employer: Trek Bicycle
Trek is an exceptional employer located in St Albans, offering a vibrant work culture that prioritises employee growth and well-being. With generous benefits such as 25 days of annual leave, flexible working opportunities, and a commitment to equity and inclusion, Trek fosters an environment where team members are encouraged to learn, grow, and build meaningful relationships with customers and the community. Join us to be part of a passionate team dedicated to making cycling accessible and enjoyable for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know Trek and its culture before your interview. Dive into their values, products, and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about creating warm, meaningful connections, think of scenarios where you can demonstrate your hospitality and listening skills. Role-playing with a friend can really help!
✨Tip Number 3
Be ready to share your passion for cycling or your eagerness to learn about it. Whether you're a seasoned cyclist or just starting out, showing enthusiasm for the sport can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Trek family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Passion for Cycling:When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to the role. We want to see that you’re genuinely excited about helping others discover the joy of cycling.
Highlight Your Customer Service Skills:This role is all about creating warm, meaningful interactions with customers. Make sure to include examples from your past experiences where you've gone above and beyond to provide exceptional service. We value a positive attitude and a 'happy to help' mindset, so let that come across in your application!
Be Yourself:We’re looking for authentic individuals who can connect with our customers. Don’t be afraid to let your personality shine through in your cover letter and CV. Share what makes you unique and why you’d be a great fit for our team at Trek. We appreciate diversity and want to know the real you!
Apply Through Our Website:Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our awesome team. We can’t wait to hear from you!
How to prepare for a job interview at Trek Bicycle
✨Know Your Cycling Stuff
Familiarise yourself with Trek's products and the cycling industry. Being able to discuss the latest bikes or accessories will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Hospitality Skills
Prepare examples of how you've provided exceptional customer service in the past. Trek values genuine hospitality, so think of times when you went above and beyond for a customer and be ready to share those stories.
✨Emphasise Teamwork
Since teamwork is essential at Trek, come prepared to discuss how you've successfully collaborated with others in previous roles. Highlight your ability to listen, communicate, and support your teammates to create a positive work environment.
✨Express Your Willingness to Learn
Trek is all about growth and learning, so convey your eagerness to develop your skills. Share any relevant experiences where you've embraced new challenges or sought out opportunities to expand your knowledge, especially in cycling.
