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- Tasks: Enhance customer experiences by managing queries from order to resolution.
- Company: Leading cycling company based in Milton Keynes with a passion for cycling.
- Benefits: Competitive benefits, diverse training opportunities, and a hybrid work model.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Permanent, full-time role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading cycling company based in Milton Keynes is looking for a Customer Care Guide to enhance customer experiences in a hybrid role. You will take ownership of customer queries, ensuring a positive impression from order placement to resolution.
The ideal candidate will have:
- a customer service background
- strong communication skills
- a passion for cycling
This permanent, full-time position offers diverse training opportunities, competitive benefits, and the chance to work in a dynamic environment.
Ecommerce Customer Care Guide — Hybrid Role with Perks in Milton Keynes employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Care Guide — Hybrid Role with Perks in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about enhancing customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your passion for cycling! Whether it's sharing your favourite cycling routes or discussing the latest gear, let your enthusiasm shine through. This will help you connect with the interviewers and demonstrate that you're a great fit for the culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Ecommerce Customer Care Guide — Hybrid Role with Perks in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Mention any personal experiences or interests related to cycling that can connect you to the role and the company.
Highlight Your Customer Service Skills: Make sure to showcase your customer service background. Use specific examples of how you've handled customer queries in the past, and how you ensured a positive experience from start to finish.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Customer Care Guide position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Trek Bicycle
✨Know Your Cycling Stuff
Make sure you brush up on your cycling knowledge! Familiarise yourself with the company's products and services, as well as general cycling trends. This will not only show your passion for cycling but also help you answer customer queries confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
