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For Companies At a Glance
- Tasks: Support customers from order placement to query resolution, ensuring a positive experience.
- Company: Join Trek, a vibrant company passionate about cycling and customer care.
- Benefits: Enjoy 25 days leave, discounts on bikes, gym memberships, and more!
- Why this job: Be at the heart of customer experiences while working in a fun, dynamic environment.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn about cycling.
- Other info: Hybrid working model with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
About the Role
Do you love building trusted relationships and delivering standout customer experiences? Are you passionate about cycling or excited to learn more about the cycling industry? If so, we’d love to hear from you.
We’re looking for a Customer Care Guide to join our UK Customer Care Ecommerce Team. In this role, you’ll be at the heart of the customer journey - supporting customers from placing their order through to resolving queries and ensuring every interaction leaves a positive impression. You’ll also work closely with the wider Customer Care team, lending a hand with ad hoc tasks as needed. This role may occasionally include weekend work, depending on business needs.
What You’ll Be Doing
- Taking ownership of customer queries from start to finish, ensuring timely and effective resolution
- Working closely with teams across the business to ensure products and services are delivered smoothly
- Accurately recording customer enquiries, feedback, and actions taken
- Reviewing and processing consumer orders and returns in line with company procedures
About You
- A positive, can-do attitude and a genuine desire to help customers
- A professional and empathetic telephone manner
- Strong communication skills, both written and verbal
- Flexible and adaptable when responding to different customer needs
- Confidence working in a fast-paced environment and managing competing priorities
- Good IT skills, with confidence using Microsoft Office and web-based systems
- Experience or interest in bicycle products, or a willingness to learn
- Experience working in a customer care or customer service environment
- Experience dealing with technical or maintenance-related queries within the cycling industry is advantageous but not essential
- A Cytech qualification or equivalent is desirable
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits
- Training and development opportunities
- 25 days annual leave plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance programme
- 24/7 virtual GP services and counselling services
- Gym membership discounts and discounts on other health & wellbeing brands
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
- Annual paid time off for charity work
- Death in service benefit
- Enhanced family leave policies
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Customer Care Guide (Ecommerce) in Milton Keynes employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Guide (Ecommerce) in Milton Keynes
✨Tip Number 1
Get to know Trek and its culture! Before your interview, dive into their website and social media. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your customer care scenarios! Think about how you'd handle different customer queries or complaints. This will show that you're ready to take ownership of customer interactions right from the start.
✨Tip Number 3
Show your passion for cycling! Whether you're a seasoned cyclist or just starting out, share your enthusiasm. Trek loves people who are excited about their products, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Trek team. Don’t miss out on this awesome opportunity!
We think you need these skills to ace Customer Care Guide (Ecommerce) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about cycling and how it connects to your customer care experience. A genuine passion can really make your application stand out!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the role. We love seeing how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points shine through without any fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board with our awesome team!
How to prepare for a job interview at Trek Bicycle
✨Know Your Stuff About Cycling
Since this role is all about customer care in the cycling industry, it’s crucial to brush up on your cycling knowledge. Familiarise yourself with Trek's products and the basics of bike maintenance. This will not only impress your interviewers but also help you connect better with customers.
✨Show Off Your People Skills
This position requires a positive attitude and strong communication skills. Prepare examples from your past experiences where you’ve successfully resolved customer issues or built relationships. Practising these scenarios can help you articulate your approach during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess how you handle customer queries. Think about how you would manage a difficult customer or a technical issue. Practising these responses can help you feel more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
