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For Companies At a Glance
- Tasks: Care for bikes, troubleshoot repairs, and build relationships with customers.
- Company: Join Trek, a certified Great Place to Work with a passion for cycling.
- Benefits: Enjoy 25 days leave, discounts on bikes, and health perks.
- Why this job: Be hands-on with new bike models and make a real impact.
- Qualifications: Self-motivated, great communication skills, and a love for learning.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound sweet? Then come join us! In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.
What you’ll do
As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We’re looking for a teammate with stellar customer service, a willingness to learn, and a real motivation to build skills as a technician.
What you’ll bring to the team
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program
- 24/7 virtual GP services and counselling services
- Gym membership discounts and discounts on other health and wellbeing brands
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
- Annual paid time off for charity work
- Death in service benefit
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
Service Technician in London employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in London
✨Tip Number 1
Get to know Trek! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and impress them during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Service Technician. Personal connections can make all the difference!
✨Tip Number 3
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Trek team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Service Technician in London
Some tips for your application 🫡
Show Your Passion for Bikes: When you're writing your application, let your love for bikes shine through! Share any personal experiences or stories that highlight your enthusiasm for cycling and how it connects to the role of a Service Technician.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your customer service skills and any relevant experience you have in bike maintenance or repair. We want to see how you fit into our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone with a positive, team-focused mentality, so show us who you are and why you’d be a great fit for Trek!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy, and we’ll get your application right into our hands. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Trek Bicycle
✨Know Your Bikes
Before the interview, brush up on your knowledge of different bike models and common repairs. Trek values a passion for cycling, so being able to discuss your favourite bikes or recent trends in the industry will show your enthusiasm and commitment.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Trek is all about hospitality, so think of situations where you went above and beyond to help someone. This will demonstrate that you understand the importance of building relationships with customers.
✨Be Ready to Tinker
Since the role involves troubleshooting and repairing bikes, be prepared for some hands-on questions or even a practical test. Show your eagerness to learn and your love for tinkering by discussing any DIY projects or repairs you've done in the past.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture, training opportunities, or new technologies Trek is exploring. This shows you're genuinely interested in the role and eager to grow within the company.
