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For Companies At a Glance
- Tasks: Care for bikes, troubleshoot repairs, and build relationships with customers.
- Company: Join Trek, a certified Great Place to Work with a passion for cycling.
- Benefits: Enjoy 25 days leave, discounts on bikes, gym memberships, and more.
- Why this job: Be the first to work on new bike models and make a real impact.
- Qualifications: Self-motivated, team player with great customer service skills.
- Other info: Dynamic environment with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.
Position: Service Technician
Location: Bath
Job Type: Full Time/ Part time, Permanent
What you’ll do
As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We’re looking for a teammate with stellar customer service, a willingness to learn, and a real motivation to build skills as a technician.
What you’ll bring to the team
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program
- 24/7 virtual GP services and counselling services
- Gym membership discounts and discounts on other health and wellbeing brands
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
- Annual paid time off for charity work
- Death in service benefit
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Service Technician in Bath employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Bath
✨Tip Number 1
Get to know Trek! Before your interview, dive into our company culture and values. Show us you’re not just another candidate but someone who genuinely connects with our mission of getting more people on bikes.
✨Tip Number 2
Practice your customer service skills! As a Service Technician, you'll be interacting with bike owners regularly. Think of examples where you've gone above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Be prepared to demonstrate your technical skills! We love hands-on experience, so if you can, bring along a bike or tools to show us how you troubleshoot and fix issues. It’s all about that hands-on vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Trek family. Let’s get you on board!
We think you need these skills to ace Service Technician in Bath
Some tips for your application 🫡
Show Your Passion for Bikes: When you're writing your application, let your love for bikes shine through! Share any personal experiences or stories that highlight your enthusiasm for cycling and how it connects to the role of a Service Technician.
Highlight Your Customer Service Skills: We value fantastic hospitality, so make sure to showcase your customer service skills in your application. Talk about times you've gone above and beyond to help someone, especially in a busy environment!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team players with a positive attitude, so show us who you are and why you’d be a great fit for our Trek family!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we see your amazing skills and passion for the role right away!
How to prepare for a job interview at Trek Bicycle
✨Know Your Bikes
Before the interview, brush up on your knowledge of different bike models and common repairs. Trek values a passion for cycling, so being able to discuss your favourite bikes or recent trends in the industry will show your enthusiasm and commitment.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Trek is all about hospitality, so think of situations where you went above and beyond to help someone. This will demonstrate that you understand the importance of building relationships with customers.
✨Be Ready to Tinker
Since the role involves troubleshooting and repairing bikes, be prepared for some hands-on questions or even a practical test. Show your eagerness to learn and your love for tinkering by discussing any DIY projects or repairs you've done in the past.
✨Emphasise Your Team Spirit
Trek looks for team players, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to solve problems or improve processes. This will show that you're not just focused on individual success but also on contributing to the team's goals.
