At a Glance
- Tasks: Lead the service team, ensuring top-notch customer experiences and efficient operations.
- Company: Join Trek, a top-rated company known for its inclusive culture and passion for cycling.
- Benefits: Enjoy 25 days annual leave, discounts on bikes, and health perks.
- Other info: Flexible working options and a commitment to equity and inclusion.
- Why this job: Be part of a dynamic team that values growth, learning, and making a difference.
- Qualifications: 3+ years in bicycle service with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.
Together, we’ll achieve great things. Ready to start your journey with us?
Job Description
We are currently recruiting for:
- Position: Service Lead
- Location: Bath
- Job Type: Full Time, Permanent
What you’ll do
As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader, you’ll engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.
You’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team:
- An excellent communicator with a commitment to delivering the best possible experience for every customer.
- Great leadership skills and the ability to motivate a team and drive performance and efficiency.
- An ability to plan effectively, manage workflow and stay ahead of your shop’s needs. You will also need to be adaptable, with the ability to pivot task and focus if problems arise.
- 3+ years of bicycle service centre experience.
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
- Enhanced Family Friendly policies
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About Us
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For.
Service Lead in Bath employer: Trek Bicycle Corporation
Trek Bicycle Corporation is an outstanding employer located in Milton Keynes, offering a vibrant work culture that prioritises employee well-being and growth. With excellent benefits such as 25 days of annual leave, generous employee discounts, and wellness programmes, Trek fosters a supportive environment where team members can thrive while developing their skills in the cycling industry.
