At a Glance
- Tasks: Lead a team to create an amazing service experience for customers.
- Company: Join Trek, a top-rated company known for its supportive culture.
- Benefits: Enjoy 25 days off, discounts on bikes, and health perks.
- Other info: Be part of a dynamic team that values your unique experiences.
- Why this job: Empower your team and make a real impact in a fun environment.
- Qualifications: 3+ years in bike service and strong leadership skills.
The predicted salary is between 31950 - 39050 £ per year.
Job Description
We are currently recruiting for: Position: Service Lead Location: Edinburgh Job Type: Full Time
What you’ll do
As a Service Lead, you’ll play an essential role in shaping the service experience at your shop.
You’ll be the main point of contact for customers needing support, bringing warmth, clarity, and confidence to each interaction.
You’ll ensure that every customer feels listened to, cared for, and guided toward the right service at the right time.
You’ll integrate sales and service by leading your team with empathy and accountability, making sure Trek’s signature hospitality shines through every step of the customer journey.
You’ll keep service orders organised, maintain a clean and efficient workspace, and ensure that bikes are built and delivered with care and accuracy.
As the operational lead for your store’s Service Centre, you’ll make thoughtful decisions around workflow, staffing, and performance metrics.
Your leadership will help create a smooth, positive environment for both your team and your customers.
This role is perfect for someone who enjoys leading with kindness and clarity, who brings high energy to their work, and who loves finding ways to support their team’s success.
You’ll have the opportunity to empower others, improve processes, and help your shop grow.
- What you’ll bring to the team
- A warm and confident communication style, with a commitment to delivering a wonderful customer experience
- Strong leadership skills—the ability to motivate, uplift, and guide your team
- Great planning and organisational abilities, with comfort managing workflow and adapting quickly when things change
- 3+ years of bicycle service centre experience
- A proactive, supportive attitude and a passion for helping both customers and colleagues thrive
Benefits at Trek
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice
- EV vehicle scheme
- Enhanced Family Friendly policies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Trek is a place where you’re valued for being you.
If you’re really into bikes, that’s great.
If you’re not (yet), that’s great too.
Because there’s a lot more to Trek than bikes.
Every person has a unique history and life experience to bring to the table.
We respect that.
It’s what makes us who we are.
Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.
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Service Lead employer: Trek Bicycle Corporation Ltd
Trek Bicycle Corporation Ltd is an excellent employer, offering a vibrant work culture in Poole where employees are encouraged to foster meaningful customer relationships and share their passion for cycling. With generous benefits such as 25 days of annual leave, employee discounts, and wellness programs, we prioritise the well-being and growth of our team members, making it a rewarding place to develop your career in the cycling industry.
Contact Details:
Trek Bicycle Corporation Ltd Recruitment Team
