At a Glance
- Tasks: Coordinate retail marketing and provide top-notch customer service for Trek's network.
- Company: Join Trek, a passionate team dedicated to cycling and customer experience.
- Benefits: Enjoy 25 days leave, discounts on bikes, and health perks.
- Other info: Flexible working, growth opportunities, and a supportive team culture.
- Why this job: Be the face of Trek in Slovenia and make a real impact!
- Qualifications: Fluent in Slovenian and English with marketing or customer service experience.
The predicted salary is between 25650 - 31350 £ per year.
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we’ll achieve great things. Ready to start your journey with us?
The Role
- Position: Retail Marketing & Customer Care Coordinator
- Location: Milton Keynes, UK (hybrid working approach)
- Department: Marketing & Customer Care
- Type: Full time, Permanent
Are you fluent in Slovenian and English? Do you enjoy working with customers, organising marketing activities, or creating great brand experiences? If you’re passionate about delivering excellent service - or cycling - this could be a great opportunity to join Trek.
Position Summary
The Retail Marketing & Customer Care Coordinator is the first point of contact on all things marketing & customer service for Trek’s network of independent retailers and distributors across Slovenia, Croatia, the Baltics, and selected CEE distributor markets. This is a varied, hands-on role that combines retail marketing coordination with customer service support for your territory, within the wider UK+ subsidiary business. You’ll help bring Trek’s marketing to life in stores (including campaign rollout, asset delivery and instore materials) while also supporting retailers and the sales team with day‑to‑day customer service needs. The role suits someone who is organised, proactive, and comfortable juggling multiple tasks. You’ll work closely with Trek retailers, distributors, territory managers, and central marketing and customer care teams.
Position Responsibilities
- Retail Marketing – Coordination and delivery of retail marketing activities, campaign rollouts, asset delivery and in-store materials across your territory, including but not limited to:
- Act as the main point of contact for retail marketing queries from retailers, distributors, and internal stakeholders
- Regularly meet with your retailers and distributors (online or in person) to build relationships and drive improvement in their marketing activities
- Work with retailers and distributors to create Trek marketing plans and identify collaborative opportunities aligned with brand guidelines, ROI and business priorities
- Coordinate in‑store materials such as POS, digital assets, promotional items, and branding
- Support the delivery of Trek’s global training programme (Trek U), including communications, engagement, troubleshooting, and reporting
- Coordinate and deliver retail campaigns and product launches for retailer promotion, tracking success against agreed KPI’s
- Quarterly marketing reviews for key accounts and distributors, maintaining focus on sales-driving activities
- Create, proof, and distribute retailer‑facing resources and communications including emails and articles
- Help activate local ambassador and community marketing initiatives in partnership with retailer network
- Regularly analyse and report on retail marketing results, impact and plans to a variety of stakeholders
- Provide B2B Marketing & general administrative support to the wider Marketing department as needed
- Customer Care – provide best-in-class customer service to your network of independent retailers and distributors in your territory including but not limited to:
- Account management for retailers in your market – Placing and maintaining orders, making sure their orders get where they need to be when they need to be there, & coming in clutch when the time calls
- Work closely with your territory manager to support sales targets and growth for your accounts, working towards monthly and annual goals
- Handle warranty claims for your territory aiming to have a solution in place within 48 hours
- Taking ownership of queries from start to finish, ensuring timely and effective resolution
- Build relationships with teams across the business to ensure products and services are delivered smoothly
- Accurately recording customer enquiries, feedback, and actions taken
About You
Essential
- Fluent written and spoken Slovenian and English
- Experience in a process or system driven role
- Experience in retail marketing/marketing communications and/or customer service/account support
- Strong working knowledge of Microsoft Office
- Confident communicator with a customer‑first mindset
- Highly organised with good time‑management and attention to detail
- Able to work independently and manage multiple tasks at once
- Comfortable working in a fast‑paced environment
- Willingness and ability to travel within the territory markets/EMEA as required
Desirable
- Croatian language skills
- Interest in cycling or the bicycle industry (Trek product knowledge is a plus, but not required)
- Experience in retail, ideally cycling retail
- Experience with ERP systems (SAP, JDE, or similar)
- Experience using CRM systems (e.g. Dynamics)
- Familiarity with marketing communication or content management systems
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
Please note that this position is also being advertised as a contractor opportunity in Slovenia.
Retail Marketing & Customer Care Coordinator employer: Trek Bicycle Corporation Ltd
Trek Bicycle Corporation Ltd is an excellent employer, offering a vibrant work culture in Poole where employees are encouraged to foster meaningful customer relationships and share their passion for cycling. With generous benefits such as 25 days of annual leave, employee discounts, and wellness programs, we prioritise the well-being and growth of our team members, making it a rewarding place to develop your career in the cycling industry.
Contact Details:
Trek Bicycle Corporation Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Marketing & Customer Care Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Trek Bicycle Corporation Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Trek Bicycle Corporation Ltd!
We think you need these skills to ace Retail Marketing & Customer Care Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Trek Bicycle Corporation Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Trek Bicycle Corporation Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Trek Bicycle Corporation Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Trek Bicycle Corporation Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
