At a Glance
- Tasks: Engage with customers, help them explore cycling products, and create meaningful interactions.
- Company: Join Trek, a leading cycling brand with a focus on community and customer experience.
- Benefits: Enjoy 25 days annual leave, discounts on bikes, and health perks.
- Other info: Opportunities for growth and a supportive environment for all skill levels.
- Why this job: Be part of a vibrant team and make a real difference in customers' cycling journeys.
- Qualifications: A positive attitude, great communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Position: Sales Associate
Location: Poole
Job Type: Full Time
We do need team members available when our customers visit the most—so weekend availability is important.
What You’ll Do
This isn’t your typical retail role. As a Trek Sales Associate, you’ll be the friendly, knowledgeable first faced customers who meet when they walk through the door. You’ll help people explore the world of cycling, learn about some of the most innovative products in the industry, and support customers in finding exactly what they need. Your role is all about creating warm, meaningful interactions. You’ll listen closely, understand each customer’s goals, and offer thoughtful recommendations that make their cycling journey even better. You’ll also build lasting relationships with riders in the community—many of whom will come back to see you because of the experience you have. Things move quickly, customers are curious, and teamwork is essential. What truly matters is your dedication to hospitality, your willingness to learn, and your desire to provide exceptional service. Whether you’re already a cycling expert or just excited to learn, we’ll support your growth every step of the way.
What You’ll Bring to the Team
- A positive, “happy to help” attitude and the desire to make each customer feel supported
- A warm, approachable manner with great listening skills and a passion for genuine hospitality
- Strong communication with both customers and teammates
- An interest in building long‑term customer relationships and creating your own client community
- A commitment to delivering an amazing experience for every rider who comes through our doors
If you don’t meet every requirement but feel you bring something valuable and unique, we would still love to hear from you. Please share in your cover letter why you believe you’re a great fit.
Benefits at Trek
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
Sales Associate in Poole employer: Trek Bicycle Corporation Ltd
At Trek, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer connection in the heart of Poole. Our Sales Associates enjoy comprehensive benefits, including generous annual leave, health and wellbeing support, and opportunities for personal growth within the cycling community. Join us to not only enhance your skills but also to make a meaningful impact on our customers' cycling journeys.
Contact Details:
Trek Bicycle Corporation Ltd Recruitment Team
