At a Glance
- Tasks: Lead the service team, ensuring top-notch customer experiences and efficient operations.
- Company: Join a dynamic bike shop known for its exceptional service and community spirit.
- Benefits: Enjoy 25 days off, discounts on bikes, health perks, and more!
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Be a key player in delivering Trek’s signature hospitality and making a difference.
- Qualifications: 3+ years in a bike service centre with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Position: Service Lead (Full Time, Permanent) – Bath
- What you’ll do
- Primary service advisor at the shop, integrating the sales and service experience.
- Hold the team accountable for delivering Trek’s signature hospitality.
- Lead customer interactions to recommend the right service at the right time.
- Manage and control service costs.
- Keep service orders organized and maintain a clean, efficient department.
- Ensure the right bikes are built and delivered to the sales floor and customers.
- Serves as the operations lead for the store’s Service Centre, accountable for workflow, staffing of mechanics, and KPIs.
- Develop employees and find efficiencies by reviewing service reports.
- Anticipate shop needs to set up service and sales teams for success.
- What you’ll bring to the team
- Excellent communication skills and a commitment to delivering the best possible customer experience.
- Strong leadership abilities to motivate and drive performance and efficiency.
- Effective planning and workflow management to stay ahead of shop needs.
- Adaptability and the capacity to pivot tasks and focus when problems arise.
- Three or more years of bicycle service centre experience.
Benefits
- 25 days annual leave per year, plus bank holidays.
- Discounted employee purchase scheme on bikes, parts, and accessories.
- 24/7 employee assistance program and counselling services.
- 24/7 virtual GP services.
- Healthcare cashback scheme.
- Gym membership discounts and discounts on other health and wellbeing brands.
- Annual paid time off for charity work.
- Death in service benefit.
- Cycle to work scheme.
- Salary sacrifice EV vehicle scheme.
- Enhanced Family Friendly policies.
- #J-18808-Ljbffr
Service Lead in Bath employer: Trek Bicycle Corporation Ltd
Trek Bicycle Corporation Ltd is an excellent employer, offering a vibrant work culture in Poole where employees are encouraged to foster meaningful customer relationships and share their passion for cycling. With generous benefits such as 25 days of annual leave, employee discounts, and wellness programs, we prioritise the well-being and growth of our team members, making it a rewarding place to develop your career in the cycling industry.
Contact Details:
Trek Bicycle Corporation Ltd Recruitment Team
We think you need these skills to ace Service Lead in Bath
Customer Service Skills
Leadership Abilities
Communication Skills
Planning and Workflow Management
Adaptability
Bicycle Service Centre Experience
Team Management
