At a Glance
- Tasks: Lead our CRM system and enhance supporter engagement with meaningful communication.
- Company: Join Treetops Hospice, a forward-thinking charity transforming end-of-life care.
- Benefits: Competitive salary, inclusive culture, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape supporter experiences and drive impactful change in the community.
- Qualifications: Experience with CRM databases and strong data management skills required.
The predicted salary is between 30984 - 30984 £ per year.
Treetops is entering one of the most exciting periods in its history. With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end-of-life support across the UK. To help drive this forward, we’re investing in our Marketing Team.
We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.
Reporting directly to the Head of Marketing, you’ll be the charity’s go-to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint. This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.
Key Responsibilities- Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation.
- Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments.
- Ensure the primary CRM holds all relevant supporter data from every source and database.
- Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication.
- Lead on supporter journeys, including thanking processes, ensuring they are well-designed, functioning and regularly reviewed.
- An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy.
- Experience managing CRM databases.
- Strong Excel skills, including data manipulation and transfer.
- Experience developing supporter or customer relationships.
- Experience handling and processing large datasets.
- Knowledge of database queries, reports and imports.
- The ability to communicate technical information clearly to non-experts.
For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview. Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio-economic background. Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.
CRM and Supporter Care Lead employer: Treetops Hospice
Treetops Hospice is an exceptional employer, offering a dynamic work environment where innovation and compassion intersect. As a key player in transforming community care, employees benefit from a supportive culture that prioritises personal growth and professional development, alongside the opportunity to make a meaningful impact on the lives of those we serve. Located in a vibrant community, Treetops fosters collaboration and creativity, ensuring every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Supporter Care Lead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Treetops Hospice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Treetops Hospice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Treetops Hospice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Treetops Hospice. Apply directly through us to stand out!
We think you need these skills to ace CRM and Supporter Care Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Treetops Hospice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like CRM and Supporter Care Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Treetops Hospice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Treetops Hospice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
