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- Tasks: Lead our CRM system and enhance supporter engagement with meaningful communication.
- Company: Join Treetops Hospice, a forward-thinking charity transforming end-of-life care.
- Benefits: Competitive salary, inclusive culture, and the chance to make a real difference.
- Why this job: Shape supporter experiences and drive impactful change in the community.
- Qualifications: Experience with CRM databases and strong data management skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30984 - 30984 £ per year.
Treetops is entering one of the most exciting periods in its history. With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end-of-life support across the UK. To help drive this forward, we’re investing in our Marketing Team.
We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.
Reporting directly to the Head of Marketing, you’ll be the charity’s go-to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint. This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.
Key Responsibilities- Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation.
- Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments.
- Ensure the primary CRM holds all relevant supporter data from every source and database.
- Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication.
- Lead on supporter journeys, including thanking processes, ensuring they are well-designed, functioning and regularly reviewed.
- An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy.
- Experience managing CRM databases.
- Strong Excel skills, including data manipulation and transfer.
- Experience developing supporter or customer relationships.
- Experience handling and processing large datasets.
- Knowledge of database queries, reports and imports.
- The ability to communicate technical information clearly to non-experts.
For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview. Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio-economic background. Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.
CRM and Supporter Care Lead employer: Treetops Hospice
Contact Detail:
Treetops Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM and Supporter Care Lead
✨Tip Number 1
Get to know the company inside out! Research Treetops, their mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for the interview by practising common questions related to CRM and supporter care. Think about how your skills align with their needs and be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Treetops team.
We think you need these skills to ace CRM and Supporter Care Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporter engagement and data management. Share your experiences that highlight your passion for making a difference.
Tailor Your CV: Make sure your CV is tailored specifically for the CRM and Supporter Care Lead position. Highlight relevant experience with CRM systems and data management. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experience and skills. We appreciate when candidates can communicate effectively, especially when it comes to technical information!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Treetops Hospice
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems you’ve worked with before. Be ready to discuss how you’ve managed databases, improved data quality, and enhanced supporter engagement. This shows you’re not just a user but an expert who can lead Treetops' CRM strategy.
✨Showcase Your Data Skills
Prepare to demonstrate your Excel prowess and your ability to handle large datasets. Bring examples of how you've manipulated data for reporting or analysis in past roles. This will highlight your analytical skills and your readiness to tackle the data challenges at Treetops.
✨Emphasise Supporter Care Experience
Think about specific instances where you’ve developed strong relationships with supporters or customers. Be ready to share stories that illustrate your commitment to personalised communication and how you’ve ensured supporters feel valued and appreciated.
✨Communicate Clearly and Confidently
Since you’ll need to explain technical information to non-experts, practice articulating complex ideas in simple terms. During the interview, focus on clarity and confidence in your communication style, as this will be crucial for championing supporter care at Treetops.