Senior Individual Giving Coordinator

The Individual Giving (IG) team raises vital unrestricted income through a variety of streams such as cash and regular giving, payroll giving, challenge events, and legacy and in‑memory giving. Working alongside the IG Manager, the Senior IG Coordinator supports the growth of our IG programme by developing and delivering innovative fundraising campaigns and stewardship activities, including multichannel appeals, automated donor journeys, mid‑level giving, and always on acquisition campaigns. The Senior IG Coordinator plays a key role in supporting the day‑to‑day running of the IG programme including drafting fundraising and stewardship content, managing the supporter care inbox, and maintaining the CRM system.

Key accountabilities and responsibilities:

• Working with the IG Manager on the development and delivery of fundraising and stewardship campaigns to achieve annual income targets.
• Be the first point of contact for supporter enquiries.
• Drafting supporter communications including thank you letters and regular giving welcome packs, seasonal stewardship emails and fundraising emails.
• Coordinating content across platforms including the Trees for Cities website and 3rd party platforms, writing engaging copy to inspire supporters to donate.
• Supporting the development of automated journeys to retain supporters and convert cash donors to regular givers.
• Working with the Marketing & Communications and Impact teams to identify and develop compelling case studies demonstrating our impact and need for funding.
• Working with the IG Manager to monitor and report on campaign performance and programme KPIs to optimise future activity.
• Liaising with external agencies, suppliers and internal teams to deliver high quality content and appeals.
• Ensuring the CRM system is up to date, including logging supporter communications, uploading monthly income reports and ad‑hoc database maintenance.
• Working with the IG Manager and finance team to support monthly reconciliation.
• Coordinate on data entry, processing and analysis with other teams.

Person specification:

Essential:

• Previous experience in the charity sector.
• Previous experience working with CRM systems.
• Knowledge of GDPR and data protection guidelines.
• Confidence interacting with external stakeholders.
• Strong attention to detail.
• Exceptional verbal and written communication skills.

All employees have a duty under the Health & Safety at Work Act to ensure that their working environment is free of hazards that may prove injurious to themselves, their colleagues, and all those engaged in the charity's activities. Trees for Cities' office is a no‑smoking environment; all staff have a responsibility to keep the office clean and welcoming.

Desirable:

• Experience writing engaging copy for online or offline channels.
• Experience creating fundraising marketing materials.
• Experience working with email marketing tools.
• Knowledge of data segmentation.
• Demonstrable administrative skills.
• Knowledge of Excel.
• Passionate about the environment.
• An active interest in the natural environment and desire to fulfil Trees for Cities' mission.

Occasional weekend and/or evening work may be required, particularly during the planting season (October to March), for which staff receive time off in lieu (TOIL). This job description is not exhaustive and is liable to review following discussions with the post holder. The post holder will be expected to undertake any other reasonable duties as requested by his/her manager.

Staff benefits:

• 29 days annual leave in addition to public holidays.
• Annual half day birthday leave.
• Pension: Employees are required to make a minimum 3% contribution with Trees for Cities making an enhanced 5% employer's contribution. Trees for Cities also offers the option to match additional contributions up to a further 2%.
• Parental Leave: Enhanced Maternity and Paternity Pay.
• Enhanced Occupational Sick Pay: 3 days full pay during probationary period which increases to 10 days full pay after successful completion of probation (pro rata for part time staff and staff on fixed term contracts).
• Company Paid Healthcare with Simply Health.
• Staff Socials (annual Staff Appreciation Day and End of Year Celebration).

Once salaried employees (permanent or fixed term) have successfully completed their probationary period, they are entitled to the following additional benefits:

• Professional development training budget.
• Moving day allowance (up to one day per year in addition to their annual leave entitlement).
• Cycle to Work Scheme.
• Employee Volunteering Day (one day).
• Career breaks in addition to annual leave linked to length of service.

Please note we are unable to provide visa sponsorship for this role, you must therefore have valid a right to work in the UK to apply to this role. Trees for Cities is committed to the principles of equal opportunity. We value diversity and are committed to promoting diversity within the workplace. We aim to ensure that our employees achieve their full potential and that all employment decisions, including recruitment, are taken without reference to irrelevant or discriminatory criteria. A full copy of our Equal Opportunities Policy can be provided on request.