At a Glance
- Tasks: Welcome customers, manage appointments, and handle inquiries with a friendly attitude.
- Company: Join a vibrant spa clinic in Raffles City Mall.
- Benefits: Enjoy a 5-day work week and a dynamic work environment.
- Other info: Great opportunity to develop communication skills and work in a team.
- Why this job: Be the face of our spa and create memorable experiences for customers.
- Qualifications: Customer service experience preferred; spa experience is a bonus.
The predicted salary is between 20000 - 25000 £ per year.
Location: Spa Clinic @ Raffles City Shopping Centre
Job Responsibilities:
- Greet and welcome customers in a professional and friendly manner
- Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
- Schedule appointments and maintain the appointment calendar
- Maintain accurate records of customer interactions and transactions
- Assist with customer complaints and provide appropriate solutions
- Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
- Process payments and issue receipts to customers (cashiering)
- Manage the company's correspondence and respond to emails in a timely manner
- Maintain a clean and organized reception area
Requirements:
- Experience as a receptionist, administrator, customer service representative or a similar role preferred
- Experience within a spa environment would be a plus point
- Excellent communication skills, both verbal and written
- Able to work independently and in a team
- Basic proficiency in Microsoft Office
- Able to multitask and prioritize tasks effectively
- Open to all candidates who meet the skill requirements.
Contact our HR Dept at +65 97224765 Mon-Fri and send your updated resume for interview appointment.
Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth employer: TREEMARK PTE. LTD.
Join our dynamic team at the Spa Clinic located in the vibrant Raffles City Shopping Centre, where we prioritise a supportive work culture that values professionalism and customer satisfaction. As a Spa Receptionist, you will enjoy a five-day work week, opportunities for personal growth, and the chance to be part of a dedicated team that thrives on delivering exceptional service in a luxurious environment. With a focus on employee development and a commitment to maintaining a positive atmosphere, we offer a rewarding career path for those passionate about customer service and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth
✨Tip Number 1
Make sure you know the spa's services inside out! When you walk in for your interview, be ready to chat about what they offer and how you can enhance the customer experience. It shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to nail down your responses to common questions.
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in previous roles. This will highlight your ability to handle the busy environment of a spa reception.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall in Penarth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about customer service, so a warm vibe is key.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight any relevant experience you have as a receptionist or in customer service, especially if it’s in a spa environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where possible to make your skills and experiences stand out – it helps us see your qualifications at a glance!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at TREEMARK PTE. LTD.
✨Know the Spa Inside Out
Before your interview, make sure to research the spa clinic and its services. Familiarise yourself with their offerings, as well as any unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Your Customer Service Skills
Since the role involves a lot of customer interaction, practice common customer service scenarios. Think about how you would handle inquiries, complaints, or scheduling issues. Role-playing with a friend can help you articulate your responses smoothly during the interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress professionally and appropriately for the spa environment. Aim for a polished look that reflects the brand's image, as this will demonstrate your understanding of the role and its expectations.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about team dynamics, training opportunities, or how they handle customer feedback. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
