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- Tasks: Lead and inspire the Guest Services team while ensuring exceptional guest experiences.
- Company: Treehouse Hotel Manchester blends childhood whimsy with modern hospitality for a unique guest experience.
- Benefits: Enjoy flexible working, health programs, discounts, and up to 33 days holiday.
- Why this job: Join a caring culture that values creativity, inclusivity, and personal growth in a vibrant environment.
- Qualifications: Experience in hotel operations, strong leadership skills, and excellent communication are essential.
- Other info: Opportunities for career advancement and community volunteering are available.
The predicted salary is between 36000 - 60000 £ per year.
Grow with us... We love this role at Treehouse Hotel Manchester because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative and refresh your leadership skills in our Guest Services department. The Treehouse Manchester has an opportunity for a service-minded Guest Service Manager to lead and inspire our great-natured service team.
Our Guest Service Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.
About You
- Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
- Advanced knowledge of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About Us
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Mental Health Training and collaborators with So Lets Talk, Coin & Co & more
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend a friend schemes.
- Free food on shift in the best team heart-of-house spaces in Manchester.
It’s 1 World. Creating a culture of inclusivity is our responsibility as human beings to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer.
Guest Service Manager employer: Treehouse Manchester
Contact Detail:
Treehouse Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the Treehouse Hotel's unique culture and values. Understanding their focus on creativity, warmth, and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in guest services, especially in upscale or luxury hotel environments. Be ready to share specific examples of how you've successfully trained and mentored team members in the past.
✨Tip Number 3
Prepare to discuss your communication skills and how they contribute to guest satisfaction. Think of instances where your effective communication made a difference in resolving guest issues or enhancing their experience.
✨Tip Number 4
Show your passion for hotel operations by staying updated on industry trends and best practices. This knowledge can set you apart and demonstrate your commitment to excellence in guest service.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Guest Service Manager position. Understand the key responsibilities and required skills, such as leadership, communication, and guest service experience.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel operations and guest services. Emphasise any supervisory roles you've held and specific achievements that demonstrate your leadership and engagement skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Treehouse Hotel's culture. Use specific examples from your past experiences to illustrate how you can contribute to their team and enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Treehouse Manchester
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for guest service during the interview. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience, as this role is all about creating a warm and welcoming atmosphere.
✨Demonstrate Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully trained and mentored others in previous roles. Highlight any experiences where you inspired your team to achieve great results.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your verbal and written communication abilities, as these will be crucial in interacting with both guests and team members.
✨Embrace Flexibility
This role requires adaptability to meet the demands of a 24-hour operation. Be ready to discuss how you've handled unexpected situations in the past and your willingness to work flexible hours. Showing that you're open to change will demonstrate your commitment to the role.
