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- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Treehouse Hotels offers a playful, modern experience with a focus on guest satisfaction.
- Benefits: Enjoy flexible working, wellness programs, discounts, and career advancement opportunities.
- Why this job: Join a caring team that values inclusivity and offers a fun work environment.
- Qualifications: 2 years of customer service experience; must be detail-oriented and a team player.
- Other info: Participate in community volunteering and enjoy free meals during shifts.
The predicted salary is between 24000 - 36000 £ per year.
The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re currently searching for a warm, welcoming, articulate Front Office attendant to ensure that every guest’s experience is personable, relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
About You:
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
- Flexible, approachable and with a can-do attitude.
About us:
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Mental Health Training and collaborators with So Let’s Talk, Coin & Co & more
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend a friend schemes.
- Free food on shift in the best team heart-of-house spaces in Manchester.
Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer.
Front Office Attendant - Manchester, Greater Manchester employer: Treehouse Manchester
Contact Detail:
Treehouse Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Attendant - Manchester, Greater Manchester
✨Tip Number 1
Familiarise yourself with Treehouse Hotels' brand values and culture. Understanding their focus on playfulness, inclusivity, and exceptional guest service will help you align your approach during interviews and conversations.
✨Tip Number 2
Network with current or former employees of Treehouse Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and local attractions in Manchester. This knowledge can help you engage with guests more meaningfully and show your commitment to providing an exceptional experience.
We think you need these skills to ace Front Office Attendant - Manchester, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest service. Emphasise your ability to provide impeccable service and any specific achievements that demonstrate your skills.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Treehouse Hotels' values. Mention your experience, your approach to guest service, and why you want to be part of their team.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, flexibility, and can-do attitude. Provide examples of how you've successfully worked in a team or handled challenging situations with guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Attendant.
How to prepare for a job interview at Treehouse Manchester
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service. Share specific examples from your previous experience where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in the past to create a welcoming environment, as teamwork is crucial in a front office role.
✨Prepare for Common Scenarios
Think about common situations you might face as a Front Office Attendant, such as handling guest complaints or managing busy check-in times. Prepare responses that showcase your problem-solving skills and calm demeanour.
✨Emphasise Your Attention to Detail
Since this role requires being detail-oriented, be ready to discuss how you ensure accuracy in your work. Mention any systems or methods you use to keep track of tasks and maintain high standards.
