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- Tasks: Lead and inspire the Guest Services team while training new hires.
- Company: SH Hotels & Resorts values creativity and warmth in their service culture.
- Benefits: Enjoy a nature-inspired work environment, retirement planning, and paid personal days.
- Why this job: Join a caring team with opportunities for career advancement and professional development.
- Qualifications: Minimum 2 years of experience in hotel operations; diploma or degree preferred.
- Other info: Flexible hours required to meet the demands of a 24-hour operation.
The predicted salary is between 28800 - 43200 £ per year.
Grow with us... We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative and refresh your leadership skills in our Guest Services department.
The Treehouse Hotel has an opportunity for a service-minded Guest Services Supervisor to lead and inspire our great-natured service team. Our Guest Services Supervisor will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.
About you...
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- A post-secondary diploma or degree would be a plus.
- Advanced knowledge of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Guest Services Supervisor employer: Treehouse London
Contact Detail:
Treehouse London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor
✨Tip Number 1
Familiarise yourself with the unique culture and values of SH Hotels & Resorts. Understanding their commitment to good-natured service and a caring environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in guest services. Be prepared to share specific examples of how you've successfully trained and mentored team members, as this is a key aspect of the Guest Services Supervisor role.
✨Tip Number 3
Demonstrate your passion for hotel operations by staying updated on industry trends and best practices. This knowledge can set you apart and show your commitment to providing exceptional guest experiences.
✨Tip Number 4
Prepare to discuss your communication skills in detail. Since the role involves constant interaction with guests and team members, showcasing your ability to engage effectively will be crucial in making a strong impression.
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Guest Services Supervisor position. Familiarise yourself with the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in hotel operations and guest service. Mention specific examples of how you've led teams or improved guest engagement to showcase your leadership skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for hospitality and your understanding of the company's culture. Use this opportunity to express why you would be a great fit for the role and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Treehouse London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Services Supervisor. Familiarise yourself with the tasks involved, such as training new hires and leading by example in guest interactions.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Highlight specific examples where you've successfully mentored team members or improved guest satisfaction, as this will demonstrate your capability to inspire others.
✨Emphasise Communication Abilities
Since communication is key in this role, be ready to showcase your verbal and written skills. You might be asked to provide examples of how you've effectively communicated with guests and team members in past roles.
✨Demonstrate Flexibility and Adaptability
Given the 24-hour nature of hotel operations, it's important to convey your willingness to adapt to changing demands. Share instances where you've successfully managed unexpected situations or worked outside of standard hours.
