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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Treehouse Hotels offers a unique blend of childhood whimsy and modern comfort.
- Benefits: Enjoy flexible work, discounts, recognition programs, and career advancement opportunities.
- Why this job: Join a caring team that values inclusivity and creates memorable guest experiences.
- Qualifications: 1 year of customer service experience; must be detail-oriented and a team player.
- Other info: Embrace a nature-inspired work environment with fun activities and perks.
The predicted salary is between 24000 - 36000 £ per year.
Grow with us... The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We are currently searching for a warm, welcoming, articulate Guest Services Agent to ensure that every guest's experience is personable, relaxing and effortless at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About You
- Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
- Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
- Flexible, approachable and with a can-do attitude.
About Us
Within Treehouse London, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward
- Cycle Schemes
- Discounts across our properties and venues worldwide for all team members
- Career Advancement
- Recommend a friend schemes
- and more...
It's 1 World
Creating a culture of inclusivity is our responsibility as human beings to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer.
Guest Services Agent employer: Treehouse London
Contact Detail:
Treehouse London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Familiarise yourself with Treehouse Hotels' unique brand and culture. Understanding their focus on a carefree, optimistic atmosphere will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to provide the impeccable service they value.
✨Tip Number 3
Showcase your flexibility and teamwork skills by discussing instances where you've successfully collaborated with colleagues or adapted to changing situations. This is crucial in a dynamic hotel environment.
✨Tip Number 4
Prepare thoughtful questions about the role and the company culture to ask during your interview. This not only shows your enthusiasm but also helps you assess if Treehouse Hotels is the right fit for you.
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or customer service. Emphasise any roles where you demonstrated a warm and welcoming attitude, as well as your ability to multi-task and pay attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hotel operations and guest service. Share specific examples of how you've provided excellent service in previous roles and how you embody the can-do attitude they are looking for.
Showcase Your Personality: Since the role requires a personable approach, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for meeting new people and being part of a team that values inclusivity and care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Guest Services Agent.
How to prepare for a job interview at Treehouse London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service. Share specific examples from your previous experience where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in the past to create a positive environment for guests, as teamwork is crucial in a front-of-house role.
✨Emphasise Your Attention to Detail
Prepare to discuss how your attention to detail has positively impacted guest experiences. Mention any specific instances where your meticulous nature helped solve a problem or enhance a guest's stay.
✨Exude a Warm and Welcoming Attitude
During the interview, make sure to convey a friendly and approachable demeanour. Practise your body language and tone of voice to ensure you come across as someone who would make guests feel at ease.
