At a Glance
- Tasks: Lead hotel operations, inspire teams, and enhance guest experiences.
- Company: Starwood Hotels, known for dynamic brands and a caring culture.
- Benefits: Competitive pay, health perks, personal days, and career growth opportunities.
- Other info: Recognised as a top workplace, fostering a culture of collaboration and innovation.
- Why this job: Join a team that values creativity and makes a positive impact on the planet.
- Qualifications: 10+ years in hospitality, with 3+ years as a General Manager.
The predicted salary is between 36000 - 60000 £ per year.
Grow with us... Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. Treehouse Hotels brings back the wonder of childhood hideaways—cozy, curious, and just a little mischievous. It’s a place to play, dream, and drift off the script, where handcrafted details and nostalgic touches turn every stay into a story.
Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They’re energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Treehouse Manchester team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team’s achievement of its objectives, and you’ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.
About the position:
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
- Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Ensure proper controls are in place and policies are established and followed by all team members.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance regular and ad hoc hotel meetings).
- Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you:
- Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
- A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
- An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us:
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you’re ready to bring your whole self to a team where thoughtful work leaves a lasting mark—you belong here.
General Manager in Manchester employer: Treehouse Hotels
At Treehouse Hotels, we pride ourselves on being an exceptional employer that champions a positive and healthy work environment. Our commitment to employee growth is evident through our extensive career advancement opportunities, including access to SH University for professional development. Located in the vibrant city of Manchester, we offer a unique blend of creativity and collaboration, ensuring that every team member feels valued and inspired to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Treehouse Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Treehouse Hotels
Don't be shy about reaching out to Treehouse Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Treehouse Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Treehouse Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
