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For Companies At a Glance
- Tasks: Lead hotel operations, inspire teams, and enhance guest experiences daily.
- Company: Join Starwood Hotels, a purpose-driven company focused on improving the planet through hospitality.
- Benefits: Enjoy health perks, career advancement, paid personal days, and a nature-inspired work environment.
- Why this job: Be part of a caring culture that values innovation, teamwork, and personal growth.
- Qualifications: 10+ years in hotel operations, with 3+ years as a General Manager in upscale hotels.
- Other info: Opportunities for professional development through SH University and a recognition program.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Grow with us…
Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).
Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Treehouse London team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team's achievement of its objectives, and you’ll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.
About the position…
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
- Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Ensure proper controls are in place and policies are established and followed by all team members.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
- Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you…
- Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
- A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
- An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program – Earn rewards and pay it forward, while doing all the good you can!
General Manager employer: Treehouse Hotels
Contact Detail:
Treehouse Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with current and former employees of Starwood Hotels to gain insights into the company culture and expectations for the General Manager role. This can help you understand what they value in leadership and how you can align your experience with their vision.
✨Tip Number 2
Research recent trends in the hospitality industry, particularly in upper upscale and luxury hotels. Being knowledgeable about market trends will allow you to discuss innovative ideas during interviews and demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to showcase your leadership style and how it aligns with fostering a positive work environment. Think of specific examples where you've successfully led teams, improved employee engagement, or implemented changes that enhanced workplace culture.
✨Tip Number 4
Be ready to discuss your approach to guest engagement and retention. Have concrete examples of how you've used guest feedback to drive improvements and how you plan to maintain high standards of service that reflect the brand's values.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, particularly in upper upscale or luxury environments. Emphasise your leadership roles and any achievements that demonstrate your ability to enhance guest engagement and financial performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your vision for leading a hotel operations team. Mention specific examples of how you've fostered positive work environments and driven innovation in previous roles.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
Highlight Leadership Experience: Detail your experience in mentoring and developing team members. Provide examples of how you've built collaborative relationships and led teams to achieve operational goals, as this aligns with the company's emphasis on inspirational leadership.
How to prepare for a job interview at Treehouse Hotels
✨Showcase Your Leadership Skills
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to leading teams, mentoring staff, and fostering a positive work environment. Share specific examples of how you've inspired and motivated your team in previous roles.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends in the hospitality industry. During the interview, reference current market trends and how they could impact the hotel’s operations. This shows that you are proactive and can adapt strategies to maintain a competitive edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to guest complaints, operational challenges, or team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with Company Values
Research Starwood Hotels' mission and values thoroughly. Be ready to discuss how your personal values align with theirs, particularly regarding sustainability and employee engagement. This alignment will demonstrate your commitment to their culture and goals.
