At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Treehouse Manchester, where childhood imagination meets modern hospitality.
- Benefits: Inclusive work environment, engaging activities, and perks that celebrate nature.
- Other info: Join a caring culture focused on playfulness and well-being.
- Why this job: Be the heart of our hotel and make a real impact on guests' stays.
- Qualifications: 2+ years in Front Office Management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 35005 £ per year.
The front office is the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand. Supervising that team requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We are currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
About you:
- Passionate about hotel operations and guest service with a minimum of 2 years’ experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
- Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
- Advanced knowledge of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
- Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
- Flexible and willing to meet the demands of a 24-hour operation.
About us:
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There are two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as a designed by nature work environment.
Front Office Manager employer: Treehouse Hotels
Treehouse Manchester is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member plays a crucial role in creating memorable guest experiences. With a focus on employee growth and development, we offer unique opportunities to engage with nature-inspired activities and enjoy perks that enhance your passion for hospitality. Join us in a dynamic environment that celebrates creativity and collaboration, making every day at work fulfilling and rewarding.
