At a Glance
- Tasks: Lead the night team, ensuring a smooth and secure guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Real-time pay access, discounted stays, and wellness offers.
- Why this job: Grow your career in a supportive environment while creating unforgettable guest experiences.
- Qualifications: Previous hotel experience and confidence in handling guest requests.
- Other info: Celebrate your achievements with awards and enjoy year-round incentives.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Hospitality Starts Here - Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you're proud of.
About the Role: As a Night Manager at Cairn Group, you'll be the overnight leader responsible for maintaining a smooth, secure, and welcoming experience for our guests. You'll oversee front-of-house operations during the night shift-checking in guests, handling reservation changes, and ensuring all guest queries are resolved with professionalism and care. You'll also carry out regular security checks, manage basic cleaning and laundry duties, and oversee the setup of meeting and event spaces to the required standard. This hands-on role includes cash handling, card transactions, reconciliation, and preparing for the day ahead-ensuring a full and accurate handover to the morning team.
About You:
- A Hospitality Hero - You lead by example during quiet hours, keeping the hotel calm, welcoming, and in control.
- A Service Superstar - You're confident, dependable, and ready to take ownership of guest service overnight.
- A Team Player - You support your team and ensure smooth communication across shifts.
- Cool Under Pressure - You handle unexpected situations and emergencies with calm and confidence.
- A Polished Professional - You present yourself with clarity and care, representing the venue overnight.
- Proactive & Organised - You manage tasks independently, balancing priorities and completing all necessary reports.
- Experienced - You've worked in hotels before, ideally with knowledge of Opera, and are confident handling transactions and guest requests.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips-all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service-plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
- Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
Night Manager employer: Treehouse Hotel London
Contact Detail:
Treehouse Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Cairn Group and understand their values and what they look for in a Night Manager. Tailor your answers to show how you embody their RISE values - Respect, Integrity, Sustainability, and Excellence.
✨Tip Number 3
Show off your skills! If you have experience with Opera or handling guest requests, be ready to discuss specific examples. Highlighting your past achievements can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Hospitality Spirit: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that you’re not just looking for a job, but a chance to make a difference.
Be Professional Yet Personal: While we love a polished application, don’t be afraid to inject a bit of your personality into it. Use a friendly tone and let us know what makes you unique. Remember, we’re looking for someone who can connect with our guests and team alike!
Tailor Your Application: Make sure to tailor your application to the Night Manager role specifically. Highlight your relevant experience, especially if you’ve worked nights before or have knowledge of hotel operations. We appreciate when candidates take the time to align their skills with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about Cairn Group and what we stand for!
How to prepare for a job interview at Treehouse Hotel London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Manager role at Cairn Group. Familiarise yourself with the key responsibilities like overseeing front-of-house operations and handling guest queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Hospitality Skills
During the interview, highlight your experience in hospitality and how you've handled guest service in previous roles. Share specific examples of how you've kept calm under pressure or resolved guest issues effectively. This will illustrate that you embody the qualities of a 'Hospitality Hero' and a 'Service Superstar'.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle various situations, such as emergencies or difficult guests. Think through potential scenarios and prepare your responses. This will not only show your problem-solving skills but also your ability to remain cool under pressure, which is crucial for a Night Manager.
✨Dress the Part
As a Night Manager, you'll represent the venue overnight, so it's important to present yourself professionally. Choose an outfit that reflects the polished professional image Cairn Group values. This will help you make a great first impression and show that you take the opportunity seriously.
