At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join the vibrant Treehouse Hotel London, a top hospitality destination.
- Benefits: Enjoy bonuses, discounts, and real-time pay access with Wagestream.
- Other info: Be part of a team that values respect, integrity, and excellence.
- Why this job: Grow your career in a supportive environment while making guests feel special.
- Qualifications: Experience in hospitality leadership and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Restaurant Floor Manager to join our unique one of the most popular properties in central London, Treehouse Hotel London. You will support the General Manager of our unique vibrant Restaurant in leading daily operations, managing the team, delivering excellent guest experiences, and driving sales in a fast-paced, premium hospitality environment. The ideal candidate will have strong leadership skills, experience in high-volume bars or restaurants, a hands-on approach, and a passion for great service, cocktails, events, and team development.
About the Role:
The Floor Manager will work closely with the restaurant General Manager to ensure smooth operations, excellent guest experience including service recovery (when required), strong team performance, and consistent delivery of service standards. This role requires strong leadership, attention to detail, and the ability to manage both service and business priorities in a fast-paced environment. You’ll take responsibility for the day-to-day operations of the restaurant team, always ensuring the smooth and professional delivery of service and be a hands-on Leader involving being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment. As the Floor Manager you will be responsible for the general work, composure, and actions of all venue staff to support the leadership team across the venue. They train and coach the team in a systematic and professional way to consistently achieve service standards and product delivery.
Key Responsibilities
- Lead the day-to-day operation of the department to ensure service standards are followed.
- Consistently offering professional, friendly, and engaging service.
- Make sure that waiters opening / closing duty are done.
- Delegating tasks and supporting staff and managers.
- Actively participating in daily briefing.
- Setting up and closing front and back of house areas each day to brand standards.
- Dealing with complaints or problems with a positive attitude.
- Coaching and developing new and existing team members, setting goals and delivering feedback and training.
- Conduct daily team briefings, training sessions, and motivational activities.
- Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
- Promote guest engagement through visible leadership and tailored service.
- Keeping kitchen staff informed and up to date about special events.
- Following all health and safety and food hygiene laws.
About You:
- Experienced Leader – You’ve successfully led a team in a hospitality or front-of-house environment.
- Guest-Focused – You go above and beyond to ensure each guest feels welcome and valued.
- People Developer – You’re confident mentoring your team, setting performance goals, and giving regular feedback.
- Strong Communicator – You share goals and updates clearly, and handle guest and team issues calmly and professionally.
- Detail-Oriented – You keep on top of tasks, timings, and team rotas with precision and accuracy.
- Adaptable and Calm – Whether it’s a last-minute room change or a full lobby, you remain composed and proactive under pressure.
- Excellent communication and team coordination abilities.
- Hands-on, energetic, and adaptable approach to problem-solving and team support.
- Strong understanding of food safety, health & safety, and brand compliance.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off.
- Get Paid in Real-Time with Wagestream: Take control of your earnings.
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight!
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing.
- Pension Scheme: Plan for your future with our pension plan.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Restaurant Floor Manager (THL) in London employer: Treehouse Hotel London
Cairn Group is an exceptional employer, offering a vibrant work culture in the heart of central London at Treehouse Hotel. With a strong focus on employee development, competitive benefits like real-time pay access and generous discounts, and a commitment to creating memorable guest experiences, Cairn Group fosters an environment where team members can thrive and build rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Floor Manager (THL) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Treehouse Hotel London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Treehouse Hotel London
Don't be shy about reaching out to Treehouse Hotel London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Floor Manager (THL) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Treehouse Hotel London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Treehouse Hotel London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
