At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join the vibrant Treehouse Hotel London, a top hospitality destination.
- Benefits: Enjoy bonuses, discounts, and real-time pay access with Wagestream.
- Other info: Be part of a team that values respect, integrity, and excellence.
- Why this job: Grow your career in a supportive environment while making guests feel special.
- Qualifications: Experience in hospitality leadership and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Restaurant Floor Manager to join our unique one of the most popular properties in central London, Treehouse Hotel London. You will support the General Manager of our unique vibrant Restaurant in leading daily operations, managing the team, delivering excellent guest experiences, and driving sales in a fast-paced, premium hospitality environment. The ideal candidate will have strong leadership skills, experience in high-volume bars or restaurants, a hands-on approach, and a passion for great service, cocktails, events, and team development.
About the Role:
The Floor Manager will work closely with the restaurant General Manager to ensure smooth operations, excellent guest experience including service recovery (when required), strong team performance, and consistent delivery of service standards. This role requires strong leadership, attention to detail, and the ability to manage both service and business priorities in a fast-paced environment. You’ll take responsibility for the day-to-day operations of the restaurant team, always ensuring the smooth and professional delivery of service and be a hands-on Leader involving being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment. As the Floor Manager you will be responsible for the general work, composure, and actions of all venue staff to support the leadership team across the venue. They train and coach the team in a systematic and professional way to consistently achieve service standards and product delivery.
Key Responsibilities
- Lead the day-to-day operation of the department to ensure service standards are followed.
- Consistently offering professional, friendly, and engaging service.
- Make sure that waiters opening / closing duty are done.
- Delegating tasks and supporting staff and managers.
- Actively participating in daily briefing.
- Setting up and closing front and back of house areas each day to brand standards.
- Dealing with complaints or problems with a positive attitude.
- Coaching and developing new and existing team members, setting goals and delivering feedback and training.
- Conduct daily team briefings, training sessions, and motivational activities.
- Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
- Promote guest engagement through visible leadership and tailored service.
- Keeping kitchen staff informed and up to date about special events.
- Following all health and safety and food hygiene laws.
About You:
- Experienced Leader – You’ve successfully led a team in a hospitality or front-of-house environment.
- Guest-Focused – You go above and beyond to ensure each guest feels welcome and valued.
- People Developer – You’re confident mentoring your team, setting performance goals, and giving regular feedback.
- Strong Communicator – You share goals and updates clearly, and handle guest and team issues calmly and professionally.
- Detail-Oriented – You keep on top of tasks, timings, and team rotas with precision and accuracy.
- Adaptable and Calm – Whether it’s a last-minute room change or a full lobby, you remain composed and proactive under pressure.
- Excellent communication and team coordination abilities.
- Hands-on, energetic, and adaptable approach to problem-solving and team support.
- Strong understanding of food safety, health & safety, and brand compliance.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off.
- Get Paid in Real-Time with Wagestream: Take control of your earnings.
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight!
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing.
- Pension Scheme: Plan for your future with our pension plan.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Restaurant Floor Manager (THL) in London employer: Treehouse Hotel London
Cairn Group is an exceptional employer, offering a vibrant work culture in the heart of central London at Treehouse Hotel. With a strong focus on employee development, competitive benefits like real-time pay access and generous discounts, and a commitment to creating memorable guest experiences, Cairn Group fosters an environment where team members can thrive and build rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Floor Manager (THL) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with staff. You never know who might have a lead on your dream Floor Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you've handled challenges in the past. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a restaurant you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. A friendly email or a quick visit can make a lasting impression.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality and service excellence. Consider taking short courses or attending workshops. This not only boosts your skills but also shows potential employers that you're committed to personal growth.
We think you need these skills to ace Restaurant Floor Manager (THL) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and leading a team.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use similar language to show that you understand what we're looking for in a Restaurant Floor Manager.
Highlight Leadership Experience:Since this role is all about leading a team, be sure to showcase your previous leadership roles. Talk about how you've motivated teams, handled challenges, and ensured excellent service standards in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our vibrant team at Treehouse Hotel London!
How to prepare for a job interview at Treehouse Hotel London
✨Know the Venue Inside Out
Before your interview, take some time to research Treehouse Hotel London and its restaurant. Familiarise yourself with their menu, service style, and any recent events or promotions. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Restaurant Floor Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you motivate and develop your team, as this aligns perfectly with what they’re looking for.
✨Demonstrate Guest-Focused Mindset
Think of specific instances where you went above and beyond for a guest. Whether it was handling a complaint or creating a memorable experience, share these stories during your interview. This will highlight your commitment to excellent service, which is crucial for this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as a busy service period or a dissatisfied guest. Practice your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
