At a Glance
- Tasks: Create unforgettable guest experiences and lead a vibrant Front Office team.
- Company: Join Treehouse Hotels, where hospitality meets personality and growth.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Other info: Join a supportive team that values individuality and celebrates your contributions.
- Why this job: Be the friendly face that makes guests feel at home and thrive in a dynamic environment.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Join Treehouse Hotels and Grow Your Hospitality Career. At Treehouse Hotels, we don’t just offer jobs. We create experiences, memories, and careers full of personality. If you love meeting people, bringing positive energy to a team, and making someone’s day brighter, you will fit right in with us. We are all about the warm welcomes, great vibes, and unforgettable guest experiences. In return, we offer opportunities to grow, develop, and be recognised for the amazing work you do.
About the Role: As a Front Office Supervisor, you will be a friendly face and trusted support at the heart of the hotel. From smooth guest arrivals to memorable moments throughout their stay, you will help create experiences that make guests want to return again and again. You will help lead and support the Front Office team, helping to keep the atmosphere welcoming, the service seamless, and the energy positive from the moment guests walk through the door until they are ready for the journey home. This role is ideal for someone who enjoys working with people, thrives in a busy hospitality environment, and leads by example with confidence, professionalism, and positivity.
What You Will Be Doing:
- Creating a welcoming and upbeat atmosphere for guests and colleagues
- Leading and supporting the Front Office team during daily operations
- Ensuring smooth guest check in and check out experiences
- Handling guest requests, questions, feedback, and concerns with care and professionalism
- Supporting team training, coaching, and development
- Keeping reception organized and running smoothly during busy shifts
- Bringing energy, personality, and professionalism to every shift
- Working closely with other hotel departments to deliver a seamless guest experience
About You: You are approachable, organized, and naturally great with people. You stay calm under pressure, enjoy supporting others, and genuinely care about creating memorable experiences for guests and colleagues alike. You will bring:
- Experience in a hotel, hospitality, or front office supervisory role
- Strong communication and leadership skills
- Confidence in handling guest queries and resolving problems professionally
- The ability to motivate, support, and develop a team
- A positive attitude and a practical, hands-on approach
- Flexibility, reliability, and a passion for hospitality
- Strong organizational skills and attention to detail
- A personality that helps guests feel instantly at home
Why Treehouse Hotels? At Treehouse Hotels, we create spaces that are playful, relaxed, and full of character, and we want our teams to feel the same way too. We believe in supporting our people, celebrating individuality, and creating a workplace where you genuinely enjoy coming to work. Whether you are looking to grow your hospitality career, develop leadership skills, or work alongside great people in a positive and supportive environment, Treehouse Hotels is the place to do it.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of. Our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Front Office Supervisor THL in London employer: Treehouse Hotel London
At Treehouse Hotels, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued and encouraged to grow. With a focus on individuality and career development, we offer a range of benefits including real-time pay access, generous discounts, and recognition programs that celebrate your contributions. Join us in a role that not only enhances your hospitality career but also allows you to create unforgettable experiences for our guests in a playful and relaxed atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor THL in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Treehouse Hotel London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Treehouse Hotel London
Don't be shy about reaching out to Treehouse Hotel London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor THL in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Treehouse Hotel London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Treehouse Hotel London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
