F&B Ops Manager in London

Hospitality Starts Here - Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you're proud of.

About the Role: Treehouse Hotels was founded on the ideas that inspire children to build a treehouse... Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. It's an escape from reality... a place you've maybe never been but have always belonged. At Treehouse Hotel London, we are looking for an F&B Operations Manager who brings that same spark of curiosity, someone with a flair and ability to generate opportunities and to drive commercial performance. You will lead and mentor a talented Food & Beverage team across both Madera and The Nest... elevating dining experiences, celebrations, private events and everything in between.

As the Food & Beverage Operations Manager, you will lead and inspire the F&B team to deliver exceptional guest experiences across all outlets within the hotel. You'll oversee daily operations, ensuring that each department - from restaurant to bar, banqueting to in-room dining - runs efficiently, profitably, and to the highest standard. This is a hands-on leadership role that combines operational excellence with strategic oversight. You will focus on guest satisfaction, team engagement, and commercial success, all while upholding brand standards and promoting a culture of service, quality, and professionalism. This is a hands-on role that involves being on your feet, so you'll bring a positive attitude and the stamina to support our fast-paced environment.

About You: Previous experience as an F&B Manager or Operations Manager within a hotel or similar hospitality environment. Proven leadership skills with the ability to develop and inspire a team. Strong guest focus and excellent interpersonal skills. Collaborative mindset and ability to build a motivated, high-performing team. Commercially astute with solid financial awareness and experience managing P&L. Level 3 Food Safety qualification (or willingness to complete). Strong knowledge of EPOS and hospitality management systems. Proven success in managing budgets, staffing, and service quality simultaneously.

About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Key Responsibilities:

• Prepare venue budgets and forecasts, maximising revenue and meeting/exceeding budgeted EBITDA.
• Collaborate with Hotel General Manager and Food & Beverage MD, to deliver revenue objectives.
• Recruit, train, and develop team members in line with company policies, enthuse energy in teams to create the best vibe in London!
• Motivate and lead by example, fostering a collaborative and 'one team' approach.
• Support operations in all departments and act as Manager on Duty when required.
• Develop initiatives to engage, motivate, and retain employees, aligned with our values and goals.
• Work with the Marketing Director to create a working plan of activity for all venues, including collaboration with brand partners to create exciting activations throughout the year.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips - all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service - plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!