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- Tasks: Lead the reception team to create memorable guest experiences in a vibrant F&B outlet.
- Company: Join a dynamic hospitality team focused on excellence and guest satisfaction.
- Benefits: Enjoy real-time pay, service bonuses, discounts, and career growth opportunities.
- Other info: Celebrate achievements with awards and enjoy a supportive work environment.
- Why this job: Be the face of hospitality, inspire your team, and make guests feel valued every day.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
About the Role: As Assistant Reception Manager, you'll be the welcoming face of the F&B outlet(s), setting the tone for a memorable and positive guest experience from the moment they arrive. Working closely with the F&B Management Team, you'll take responsibility for the day-to-day operations of the reception team(s), always ensuring the smooth and professional delivery of service. From team coaching and performance management to setting departmental goals and delivering excellent guest interactions, you'll lead by example and be a source of motivation and support for your team.
About You:
- Experienced Leader - You've successfully led a team in a hospitality or front-of-house environment.
- Guest‑Focused - You go above and beyond to ensure each guest feels welcome and valued.
- People Developer - You're confident mentoring your team, setting performance goals, and giving regular feedback.
- Strong Communicator - You share goals and updates clearly, and handle guest and team issues calmly and professionally.
- Detail‑Oriented - You keep on top of tasks, timings, and team rotas with precision and accuracy.
- Adaptable and Calm - Whether it's a last‑minute room change or a full lobby, you remain composed and proactive under pressure.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
- Get Paid in Real‑Time with Wagestream: Track your pay live, access funds when needed, and get expert financial tips—all in real‑time.
- Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring friends and family for a well‑earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Apprenticeships to leadership programs help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones starting from just one year of service – enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join.
- 24/7 Support: Access the Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year.
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Assistant Reception Manager THL in London employer: Treehouse Hotel London
Contact Detail:
Treehouse Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager THL in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show up in person! If you can, visit the venue where you want to work. Introduce yourself to the team and express your interest in the Assistant Reception Manager position. A friendly face can make a lasting impression!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team leadership. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there.
We think you need these skills to ace Assistant Reception Manager THL in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or front-of-house roles. We’re looking for leaders who can motivate a team, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences, especially when it comes to guest interactions and team management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Treehouse Hotel London
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest experience and how they support their staff. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled challenges, or improved service delivery. Be ready to discuss how you motivate and develop your team members.
✨Emphasise Guest-Focused Mindset
Highlight your commitment to providing exceptional guest experiences. Think of specific instances where you went above and beyond for a guest or resolved a difficult situation. This will illustrate your dedication to creating memorable moments for guests, which is crucial for this role.
✨Practice Calm Communication
In hospitality, clear and calm communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even role-play potential scenarios with a friend to prepare for handling guest or team issues professionally, showcasing your adaptability under pressure.