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For Companies At a Glance
- Tasks: Manage warranty claims for bikes and provide top-notch customer support.
- Company: Join Tredz, a passionate cycling company with a vibrant team culture.
- Benefits: Competitive salary, trade discounts, hybrid working, and 33 days holiday.
- Why this job: Combine your love for cycling with a role that makes a real difference.
- Qualifications: Experience in customer support and a passion for cycling are essential.
- Other info: Inclusive workplace with opportunities for skill development and career growth.
The predicted salary is between 13312 - 19968 £ per year.
Join the Tredz Team – Aftersales Advisor Wanted
At Tredz, we\’re big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.
We\’re looking for a proactive and passionate Aftersales Advisor to join our warranty team. This role offers a hybrid working arrangement combining both remote-working and time spent in our Support Centre in Fforestfach.
As a Aftersales Advisor you will be responsible for managing and resolving warranty claims for bikes, e-bikes, and cycling equipment. You\’ll work closely with customers, suppliers, and internal teams to ensure all claims are processed efficiently and fairly, supporting our commitment to quality and service.
What you\’ll be doing:
- Responding and assisting after-sales customers through telephone, live chat and email correspondence.
- Using technical knowledge to assess and process warranty claims in accordance with company and manufacturer policies.
- Log, track, and manage claims via internal systems, ensuring accurate record-keeping and timely updates.
- Liaise with manufacturers and suppliers to obtain authorisations, replacements, or credits.
- Provide technical advice and after-sales support to customers regarding product faults and repairs.
- Coordinate product returns and repairs with the workshop and logistics teams.
- Monitor trends in warranty issues
- Educate customers on product care, maintenance, and warranty terms to prevent avoidable claims.
- Maintain a high level of customer satisfaction.
What we are looking for:
- Previous experience in a warranty, after-sales, or customer support role—ideally in the cycling or retail industry.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organisational skills.
- Ability to work independently while also collaborating with internal teams.
- A customer-first mindset with a solution-focused approach.
- Displaying an empathetic nature whilst actively listening.
What you\’ll get (subject to eligibility):
- Competitive Salary: £13,312.00 per annum (pro rata).
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who\’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Hybrid Working
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We\’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know — we\’re here to support you every step of the way.
Job Types: Part-time, Permanent
Pay: £13,312.00 per year
Experience:
- After sales: 1 year (required)
- customer service: 2 years (required)
Work Location: Hybrid remote in Swansea SA5 4DL
Aftersales Advisor employer: Tredz
Contact Detail:
Tredz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know Tredz and their values! Before your interview, dive into their website and social media. Understanding their passion for cycling and customer service will help you connect during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and suppliers, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues or improved processes. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Tredz team. Don’t miss out on this opportunity!
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! We want to see how your enthusiasm aligns with our mission at Tredz. Share any personal experiences or stories that highlight your connection to the cycling world.
Tailor Your Experience: Make sure to highlight your previous experience in after-sales or customer support roles. Use specific examples that demonstrate your skills in managing warranty claims and providing excellent customer service. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Tredz team!
How to prepare for a job interview at Tredz
✨Know Your Stuff
Make sure you brush up on your technical knowledge about bikes and warranty processes. Familiarise yourself with common issues and solutions, as well as Tredz's policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers through various channels, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you handle customer queries. This will help you demonstrate your excellent communication skills during the actual interview.
✨Emphasise Your Customer-First Mindset
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you resolved issues and ensured customer satisfaction. This will showcase your solution-focused approach and empathy, which are key traits for an Aftersales Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Tredz measures success in the aftersales department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.