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- Tasks: Lead and inspire a dynamic Customer Success team to drive partner growth and retention.
- Company: Join Treatwell, a pioneering force in the hair and beauty industry.
- Benefits: Enjoy 28 days holiday, competitive salary, and opportunities for career progression.
- Why this job: Shape the future of Customer Success while making a real impact in a fast-paced environment.
- Qualifications: Experience in leading customer-facing teams and a passion for technology.
- Other info: Collaborative culture focused on individual and team success.
The predicted salary is between 36000 - 60000 £ per year.
To succeed in digitising the hair and beauty industry, Treatwell has built an ambitious Customer Success team to drive partner performance, growth and retention. This is a high-impact role with visibility across the UK leadership team and the opportunity to shape the future of Customer Success at Treatwell. We’re now looking for a Customer Success Manager, Team Lead to inspire, guide and scale this team to the next level.
As the Lead, you’ll hire, onboard and develop talent within your team, creating clear growth paths and opportunities for career progression. You’ll ensure your team has the tools, knowledge and energy to help salon partners get the very best out of Treatwell. Combining commercial thinking with strategic execution, you’ll empower your team to deliver measurable impact at scale while building strong, lasting partner relationships.
What you’ll do:
- Lead and coach a high-performing team of Customer Success Managers.
- Set clear goals, track performance and create a culture of accountability and continuous improvement.
- Ensure partners fully adopt our SaaS, driving loyalty, retention and growth.
- Work cross-functionally with Sales, Marketing and Product to identify opportunities and align strategies.
- Analyse data and feedback to proactively refine team tactics, reducing churn and improving partner engagement.
- Handle escalations where needed, setting the example in communication and problem-solving.
About you:
- Experience in leading, managing or mentoring successful customer-facing teams.
- Commercially sharp and data-driven; comfortable setting strategy as well as executing it.
- Inspiring communicator who can coach a team to be persuasive and impactful with partners.
- Passionate about technology, scale and the digitisation of industries.
- Target-driven with a track record of exceeding retention, upsell or revenue goals.
- Process-oriented, constantly looking for ways to improve team effectiveness.
- Collaborative, team-first mindset – motivated by both individual and collective success.
- Empathetic leader who balances support with accountability, creating an environment where individuals and the team thrive.
We’ll treat you with: 28-days holiday, plus
Customer Success Team Lead in London employer: Treatwell
Contact Detail:
Treatwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Team Lead role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams, driven growth, and improved customer engagement. We want to see your commercial thinking and strategic execution in action!
✨Tip Number 3
Research Treatwell inside out! Understand their mission, values, and the challenges they face in the hair and beauty industry. This will help you tailor your approach and demonstrate your passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Team Lead in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hair and beauty industry! Share why you're excited about digitising this space and how you can contribute to our mission at Treatwell.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading customer-facing teams. We want to see how your skills align with the role of Customer Success Team Lead!
Be Data-Driven: Since we value a commercial mindset, include examples of how you've used data to drive decisions in previous roles. Show us how you’ve improved retention or upsell rates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Treatwell
✨Know Your Stuff
Before the interview, dive deep into Treatwell's mission and values. Understand their approach to customer success and how they digitise the hair and beauty industry. This knowledge will help you connect your experience with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in the past. Highlight specific instances where your coaching made a measurable impact on performance or team morale. This will demonstrate your ability to inspire and guide others.
✨Be Data-Driven
Since the role requires a commercial mindset, come ready to discuss how you've used data to drive decisions in previous roles. Share examples of how you've analysed feedback to improve customer engagement or reduce churn.
✨Emphasise Collaboration
Treatwell values a collaborative approach, so be prepared to talk about how you've worked cross-functionally in the past. Discuss any experiences where you aligned strategies with other departments like Sales or Marketing to achieve common goals.
