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For Companies At a Glance
- Tasks: Lead and motivate a dynamic inbound sales team to smash targets and boost performance.
- Company: Join a vibrant company that values collaboration and growth.
- Benefits: Enjoy 28 days holiday, monthly vouchers, mental health support, and more perks.
- Why this job: Make a real impact by driving team success and enhancing customer experiences.
- Qualifications: Proven leadership skills and a passion for sales and team development.
- Other info: Be part of an inclusive culture that celebrates diversity and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for a proactive and highly motivated Leader to join our growing team. The Inbound Team Leader will be responsible for overseeing and managing the performance of our inbound team, reporting directly to the Head of Inside Sales. The Inbound Team Leader will play a critical role in managing and optimising the performance of our inbound sales team. This role involves providing leadership, guidance, increasing sales & conversion rates, ensuring all leads are called promptly and providing support to ensure the team achieve monthly & annual sales targets.
Responsibilities
- Lead, mentor, and motivate a team of inbound sales representatives to achieve performance targets and KPIs.
- Monitor and evaluate team performance, providing regular feedback, coaching, and development opportunities to enhance individual and team effectiveness.
- Implement and maintain quality assurance measures to ensure consistent and high-quality sales & service delivery.
- Develop and implement strategies to improve team efficiency and productivity.
- Handle escalated customer inquiries or complaints, demonstrating effective problem-solving skills and conflict resolution skills, ensuring timely resolution to customer issues.
- Provide ongoing training and development opportunities to team members to enhance their skills, product knowledge, and sales capabilities.
- Utilise customer feedback and insights to identify areas for improvement and drive continuous improvement initiatives within the team.
- Collaborate with other departments to streamline processes, resolve customer issues, and improve the quality of sales and service.
- Develop and implement training programs to onboard new team members and enhance the skills of existing team members.
- Analyse performance data and trends to identify areas for improvement and implement strategies to drive continuous improvement.
- Ensure compliance with company policies, procedures, and regulatory requirements, and promote a culture of professionalism and ethical behaviour among team members.
- Foster a positive and supportive team culture that promotes collaboration, open communication, and a customer-centric mindset.
Benefits
- 28-day\’s holiday, plus bank holidays
- Monthly £40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- A beneficial pension scheme and enhanced parental pay & leave policy
Equal Opportunities
Treatwell is an ‘Open to All\’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
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Inbound Team Leader employer: Treatwell
Contact Detail:
Treatwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Treatwell's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your leadership style and sales strategies.
✨Tip Number 3
Show off your numbers! Be ready to discuss specific examples of how you've led teams to smash targets in the past. Use data to back up your achievements – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Inbound Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Inbound Team Leader role, make sure to highlight your leadership experience. We want to see how you've motivated and guided teams in the past, so share specific examples that demonstrate your ability to lead effectively.
Be Data-Driven: Since this role involves analysing performance data, it’s crucial to mention any experience you have with metrics and KPIs. We love candidates who can back up their achievements with numbers, so don’t shy away from showcasing your successes!
Tailor Your Application: Take the time to customise your application for us. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This shows that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Treatwell
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to inbound sales. Be ready to discuss how you've previously met or exceeded targets, and think of specific examples that showcase your ability to lead a team towards achieving KPIs.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think about how you motivate and mentor team members. Share anecdotes that highlight your ability to provide constructive feedback and foster a positive team culture, as this is crucial for the Inbound Team Leader role.
✨Problem-Solving Scenarios
Expect questions around handling escalated customer inquiries or complaints. Prepare some real-life examples where you successfully resolved conflicts or improved customer satisfaction. This will demonstrate your effective problem-solving skills and your commitment to a customer-centric mindset.
✨Continuous Improvement Mindset
Be ready to discuss how you’ve used data to drive improvements in team performance. Think of instances where you implemented training programs or strategies that enhanced productivity. This shows that you’re proactive and focused on optimising team effectiveness.
