At a Glance
- Tasks: Lead and inspire a high-performing Customer Success team to drive partner growth and retention.
- Company: Join Treatwell, a leader in digitising the hair and beauty industry.
- Benefits: Enjoy 28 days holiday, career progression, and a supportive work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Shape the future of Customer Success while making a real impact in the beauty industry.
- Qualifications: Experience in leading customer-facing teams and a passion for technology.
The predicted salary is between 36000 - 60000 £ per year.
To succeed in digitising the hair and beauty industry, Treatwell has built an ambitious Customer Success team to drive partner performance, growth and retention. This is a high-impact role with visibility across the UK leadership team and the opportunity to shape the future of Customer Success at Treatwell. We’re now looking for a Customer Success Manager, Team Lead to inspire, guide and scale this team to the next level.
As the Lead, you’ll hire, onboard and develop talent within your team, creating clear growth paths and opportunities for career progression. You’ll ensure your team has the tools, knowledge and energy to help salon partners get the very best out of Treatwell. Combining commercial thinking with strategic execution, you’ll empower your team to deliver measurable impact at scale while building strong, lasting partner relationships.
RequirementsWhat you’ll do:
- Lead and coach a high-performing team of Customer Success Managers.
- Set clear goals, track performance and create a culture of accountability and continuous improvement.
- Ensure partners fully adopt our SaaS, driving loyalty, retention and growth.
- Work cross-functionally with Sales, Marketing and Product to identify opportunities and align strategies.
- Analyse data and feedback to proactively refine team tactics, reducing churn and improving partner engagement.
- Handle escalations where needed, setting the example in communication and problem-solving.
- Experience in leading, managing or mentoring successful customer-facing teams.
- Commercially sharp and data-driven; comfortable setting strategy as well as executing it.
- Inspiring communicator who can coach a team to be persuasive and impactful with partners.
- Passionate about technology, scale and the digitisation of industries.
- Target-driven with a track record of exceeding retention, upsell or revenue goals.
- Process-oriented, constantly looking for ways to improve team effectiveness.
- Collaborative, team-first mindset - motivated by both individual and collective success.
- Empathetic leader who balances support with accountability, creating an environment where individuals and the team thrive.
We’ll treat you with: 28-days holiday, plus
Customer Success Team Lead in England employer: Treatwell
At Treatwell, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Customer Success Team Lead, you'll not only have the opportunity to shape the future of our ambitious team but also benefit from comprehensive career development paths, generous holiday allowances, and a collaborative environment that values both individual and team success. Join us in revolutionising the hair and beauty industry while enjoying the support and resources needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Team Lead in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Treatwell. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Treatwell's mission and values, and think about how your experience aligns with their goals. Show them you're not just another candidate.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Team Lead in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Team Lead role. Highlight your experience in leading customer-facing teams and how you've driven retention and growth in previous positions. We want to see how you can bring your unique skills to our ambitious team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples and data to demonstrate how you've exceeded targets or improved team performance. This will help us see the impact you've made in your past roles.
Be Authentic:Let your personality shine through in your application. We’re looking for an inspiring communicator who can motivate a team, so don’t be afraid to show us your passion for technology and customer success. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Treatwell!
How to prepare for a job interview at Treatwell
✨Know Your Stuff
Before the interview, make sure you understand Treatwell's mission and how the Customer Success team fits into it. Research their SaaS platform and think about how you can help salon partners maximise its potential. This will show your genuine interest and readiness to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you inspired your team or improved performance. This will demonstrate your capability to guide and scale the Customer Success team effectively.
✨Be Data-Driven
Since the role requires a commercial mindset, come prepared with insights on how you've used data to drive decisions in previous roles. Discuss any metrics you've tracked and how they influenced your strategies. This will highlight your analytical skills and strategic thinking.
✨Emphasise Collaboration
Treatwell values a collaborative approach, so be ready to discuss how you've worked cross-functionally in the past. Share examples of how you’ve aligned strategies with other departments like Sales and Marketing to achieve common goals. This will show that you're a team player who can foster strong relationships.
