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For Companies At a Glance
- Tasks: Lead and develop a dynamic Customer Success team to drive partner growth.
- Company: Join Treatwell, a pioneer in digitising the hair and beauty industry.
- Benefits: Competitive salary, career progression, and a vibrant work culture.
- Why this job: Shape the future of Customer Success and make a real impact.
- Qualifications: Experience in team leadership and a passion for customer success.
- Other info: High visibility role with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Overview
To succeed in digitising the hair and beauty industry, Treatwell has built an ambitious Customer Success team to drive partner performance, growth and retention. This is a high‑impact role with visibility across the UK leadership team and the opportunity to shape the future of Customer Success at Treatwell. We\’re now looking for a Customer Success Manager, Team Lead to inspire, guide and scale this team to the next level.
Responsibilities
Lead and coach a high‑performing team of Customer Success Managers. Set clear goals, track performance and create a culture of accountability and continuous improvement. Ensure partners fully adopt our SaaS, driving loyalty, retention and growth. Work cross‑functionally with Sales, Marketing and Product to identify opportunities and align strategies. Analyse data and feedback to proactively refine team tactics, reducing churn and improving partner engagement. Handle escalations where needed, setting the example in communication and problem‑solving.
Qualifications
Experience in leading, managing or mentoring successful customer‑facing teams. Commercially sharp and data‑driven; comfortable setting strategy as well as executing it. Inspiring communicator who can coach a team to be persuasive and impactful with partners. Passionate about technology, scale and the digitisation of industries. Target‑driven with a track record of exceeding retention, upsell or revenue goals. Process‑oriented, constantly looking for ways to improve team effectiveness. Collaborative, team‑first mindset – motivated by both individual and collective success. Empathetic leader who balances support with accountability, creating an environment where individuals and the team thrive.
Benefits
- 28‑days holiday, plus bank holidays
- Monthly ÂŁ40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm Benefits platform offering cycle to work scheme, high street discounts and other perks
- A beneficial pension scheme and enhanced parental pay & leave policy
- We offer a hybrid working model with 2 days of flexible home working
- Equal Ops – Treatwell is an \’Open to All\’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
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Customer Success Team Lead employer: Treatwell
Contact Detail:
Treatwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Treatwell. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching Treatwell's values and recent achievements. Show us you’re not just another candidate; demonstrate how your vision aligns with our mission to digitise the hair and beauty industry.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve inspired and developed a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Success Team Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hair and beauty industry shine through. We want to see that you’re genuinely excited about helping salon partners succeed with Treatwell!
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or team leadership. We’re looking for specific examples of how you’ve inspired and developed teams in the past, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, we’re busy folks, so help us see why you’re the right fit quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Treatwell
✨Know the Company Inside Out
Before your interview, make sure you research Treatwell thoroughly. Understand their mission, values, and how they operate in the hair and beauty industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Success Team Lead, you'll need to demonstrate your ability to inspire and guide a team. Prepare examples from your past experiences where you've successfully led a team, developed talent, or created growth paths for your colleagues. Be ready to discuss your leadership style and how it aligns with Treatwell's goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Think of situations where you've had to combine commercial thinking with execution. Practise articulating how you would empower your team to deliver measurable impact while building strong partner relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges the Customer Success team faces or how success is measured in this role. This shows that you're not just interested in the position, but also in contributing to the team's success at Treatwell.