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For Companies At a Glance
- Tasks: Onboard and support salon partners, ensuring they thrive in our digital marketplace.
- Company: Join Treatwell, a leading salon management software revolutionising the hair and beauty industry.
- Benefits: Enjoy 28 days holiday, monthly vouchers, mental health support, and growth funds.
- Why this job: Make a real impact by helping salons succeed in the digital world.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Be part of a dynamic team with exciting growth plans across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Overview
For us to succeed in digitising the hair and beauty industry, we have a highly driven Customer Success team ready to drive high engagement and performance with our salon partner base specifically during their early months at Treatwell, and more widely during the rest of their partnership with us. We\’re ambitious and have big growth plans in store for our UK market. With this in mind, we need to support our new partners in being successful, ensuring their onboarding experience is seamless, and delivering an excellent customer experience once they have completed their onboarding.
Responsibilities
- Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
- Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
- Understand our partner\’s needs and identify the most effective training tools to create sticky engagement, making sure our Salons understand the full benefit of adopting our technology
- Identify specific needs and pain points to eliminate the risk of unsuccessful partners, setting them up for success
- Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
- Support existing partners that have completed their onboarding process with their queries, specifically working with our CX team on more complex cases or supporting the Retention team with recently retained partners
- A product expert – being able to confidently educate our salon partners on the best ways to use the software and generate revenue from our SaaS enabled marketplace
- Patient and able to adapt your style to match the needs of our partners
- Persuasive and resilient, you\’ll advocate the benefits of the online world, and find the best tools to create excitement and commitment in our partners
- You are comfortable with ambiguity, and like to deep dive into processes to find opportunities to improve ways of working
- You are able to translate partner\’s feedback into internal requests to improve our product and value proposition
- Strong communicator, able to build rapport with both partner and colleagues
- A team player, motivated by the success of the team as well as your individual performance
- Objective driven, with a proven track record of exceeding targets
- Problem solver with a proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles
About Treatwell
We\’re a team of 700 passionate and brilliantly talented people across Europe. We\’re the industry\’s smartest salon management software, all connected to Europe\’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe. But we\’re not done yet. We\’re on an exciting journey to digitally revolutionise the hair and beauty community.
Benefits
- 28-days holiday, plus bank holidays
- Monthly £40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for you to develop and grow with your team
- A beneficial pension scheme and enhanced parental pay & leave policy
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Customer Success Manager employer: Treatwell
Contact Detail:
Treatwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Treatwell on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by understanding Treatwell's mission and values. Think about how your skills align with their goals in digitising the hair and beauty industry. Show us you’re not just a fit for the role, but also for the company culture!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. We want to see your resilience and creativity in action, especially when it comes to supporting partners and driving engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Treatwell.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hair and beauty industry! Share why you're excited about helping salon partners succeed and how you can contribute to our mission at Treatwell.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We want to know how your skills align with the Customer Success Manager role and how you can help our partners thrive.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Treatwell
✨Know the Company Inside Out
Before your interview, make sure you research Treatwell thoroughly. Understand their mission to digitise the hair and beauty industry and how they support salon partners. This knowledge will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to onboard clients, educate them on new tools, and solve their problems. Be ready to discuss how you've successfully engaged with customers and helped them achieve their goals.
✨Be Ready to Adapt
Since the role requires adapting your communication style to different partners, think of scenarios where you've had to adjust your approach. Share these stories to show your flexibility and understanding of diverse customer needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how Treatwell measures partner success. This shows your genuine interest in the role and helps you understand how you can contribute to the team's objectives.