Therapist in Masham

We are seeking a passionate and professional Spa Therapist to join our talented Spa team and help deliver exceptional wellness experiences for our guests and members.

The Role

As a Spa Therapist, you will provide a range of luxury treatments while delivering outstanding levels of care, attention, and personalised service. You will play a key role in creating memorable spa experiences by understanding individual guest needs, recommending suitable treatments and products, and ensuring the highest standards of professionalism throughout every guest interaction. You will be responsible for maintaining treatment room presentation standards, adhering to operational procedures, and supporting the wider Spa team in delivering an exceptional wellness journey.

Key Responsibilities

• Guest Experience & Treatment Delivery
• Deliver a range of professional spa treatments, including massages, facials, manicures, and pedicures to the highest standards.
• Provide personalised consultations and recommend treatments tailored to individual guest needs.
• Deliver exceptional guest care and ensure every guest feels welcomed, relaxed, and valued.
• Anticipate guest requirements and exceed expectations wherever possible.
• Provide expert aftercare advice and product recommendations following treatments.
• Maintain treatment room presentation standards and ensure all areas are prepared for guest arrival.
• Retail & Business Performance
• Promote and upsell spa treatments, retail products, and wider estate experiences where appropriate.
• Maintain excellent product knowledge and remain informed about current spa offerings and estate activities.
• Assist in achieving departmental targets through effective treatment and retail recommendations.
• Minimise product and resource wastage within the department.
• Support with guest enquiries and bookings when required.
• Teamwork & Collaboration
• Work closely with colleagues across the Spa and wider estate to ensure a seamless guest experience.
• Participate actively in team meetings, briefings, and training sessions.
• Support colleagues during busy periods and contribute to a positive team culture.
• Demonstrate professionalism, reliability, and respect in all interactions.
• Undertake additional duties as reasonably requested by management.
• Professional Standards
• Continually develop treatment techniques, professional skills, and product knowledge.
• Ensure relaxation and treatment areas are maintained to the highest standards throughout the day.
• Report for duty on time, in the correct uniform, and maintain Swinton Estate grooming standards at all times.
• Health, Safety & Compliance
• Ensure health consultation forms are completed accurately and stored in accordance with GDPR requirements.
• Adhere to all product usage guidelines and treatment protocols.
• Maintain the highest standards of hygiene, cleanliness, and safety throughout the Spa.
• Follow all health and safety procedures and attend mandatory training when required.
• Report hazards, defects, or maintenance concerns promptly.
• Maintain strict guest confidentiality and comply with GDPR regulations.
• Follow all emergency and fire safety procedures.
• Work safely and responsibly to protect guests, colleagues, and yourself.

About You

We are looking for someone who:

• Holds a recognised Beauty Therapy or Spa Therapy qualification.
• Has previous experience delivering professional spa treatments within a luxury spa, hotel, or wellness environment.
• Is passionate about wellness, holistic therapies, and delivering exceptional guest experiences.
• Has excellent communication and interpersonal skills.
• Is confident recommending treatments and retail products.
• Takes pride in maintaining the highest standards of professionalism and presentation.
• Enjoys working as part of a supportive and collaborative team.
• Demonstrates a positive, proactive, and guest-focused approach.

Package description:

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members. Alongside competitive pay, free access to the gym, and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life. With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth. From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence. Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

• Access to the Country Club and Spa facilities (pre booking required)
• 50% discount on food and beverage (including Cookery School and Chefs Table by Josh Barnes) for you and up to 5 guests
• 50% discount on spa days for you and up to 3 guests
• Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
• And many more!