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- Tasks: Lead operations for a specialist telehealth clinic in the medical cannabis space.
- Company: Fast-growing telehealth clinic with a focus on patient experience and compliance.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Other info: Opportunity to shape patient care in a dynamic, regulated environment.
- Why this job: Make a real impact in a rapidly evolving healthcare sector.
- Qualifications: Experience as a CQC Registered Manager and strong understanding of UK healthcare regulations.
The predicted salary is between 60000 - 70000 £ per year.
Location: Remote (UK-based) with occasional travel
Reports to: UK Commercial Director
Regulated by: Care Quality Commission (CQC)
Salary: £60-70k base dependant on experience + £10k bonus
We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space. This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey.
The opportunity
You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready. Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector.
What you’ll be responsible for:
- Act as CQC Registered Manager, ensuring compliance across all regulatory standards
- Oversee day-to-day operations (patient services, bookings, scheduling, workflows)
- Lead and develop a high-performing patient support team
- Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat)
- Own non-clinical governance, risk, safeguarding, and audit readiness
- Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery
- Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions)
- Identify opportunities for process improvement, automation, and scalability across systems and workflows
What success looks like (6–12 months):
- A fully compliant, inspection-ready prescribing pathway
- Reduced time from consultation to prescription
- Improved conversion, retention, and patient satisfaction
- A confident, well-trained patient services team
- Strong, reliable pharmacy and supply chain relationships
What you’ll bring:
- Experience as a CQC Registered Manager (or eligibility to register)
- Strong understanding of UK healthcare regulation and controlled drug governance
- Experience leading patient services or operational teams within healthcare
- Background in telehealth, digital health, or private healthcare environments
- Proven ability to manage and optimise complex, multi-step patient pathways
- A data-led mindset with a focus on performance, efficiency, and continuous improvement
Nice to have:
- Experience in medical cannabis or other controlled drug settings (e.g. pain, psychiatry, addiction)
- Familiarity with MDT models, prescribing workflows, and pharmacy coordination
- Experience supporting or scaling a high-growth, regulated healthcare business
If you’re ready to make a real impact, we’d love to hear from you!
Practice Manager employer: Treat It Clinic
Contact Detail:
Treat It Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Network like a pro! Reach out to people in the medical cannabis and telehealth sectors. Use LinkedIn to connect with industry professionals, join relevant groups, and engage in discussions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to patient care and compliance. We recommend practising common interview questions and tailoring your answers to highlight your experience as a CQC Registered Manager.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to optimise patient pathways and improve operational performance. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make an impact together!
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Manager role. Highlight your experience with CQC regulations and any relevant operational leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telehealth and how you can enhance patient experiences. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve operational performance. Numbers speak volumes, so if you’ve boosted patient satisfaction or streamlined processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Treat It Clinic
✨Know Your Regulations
Make sure you brush up on the Care Quality Commission (CQC) regulations and how they apply to the role of a Practice Manager. Being able to discuss compliance confidently will show that you understand the importance of safety and governance in healthcare.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in patient services or operational settings. Highlight your experience in developing high-performing teams and how you’ve improved patient journeys, as this is crucial for the role.
✨Demonstrate Your Data-Driven Mindset
Be ready to talk about how you've used data to drive performance improvements in previous roles. Discuss specific metrics you've monitored, like conversion rates or patient satisfaction scores, and how you’ve implemented changes based on that data.
✨Understand the Telehealth Landscape
Familiarise yourself with the telehealth sector, particularly in relation to medical cannabis. Be prepared to discuss trends, challenges, and opportunities in this space, as it will show your enthusiasm and readiness to contribute to a fast-growing clinic.