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- Tasks: Lead operations for a specialist telehealth clinic in the medical cannabis space.
- Company: Fast-growing telehealth clinic with a focus on patient experience and compliance.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Other info: Opportunity for career growth in a dynamic, regulated environment.
- Why this job: Make a real impact in a rapidly evolving healthcare sector.
- Qualifications: Experience as a CQC Registered Manager or eligibility to register.
The predicted salary is between 60000 - 70000 £ per year.
Location: Remote (UK-based) with occasional travel
Reports to: UK Commercial Director
Regulated by: Care Quality Commission (CQC)
Salary: £60-70k base dependant on experience + £10k bonus
We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space. This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey.
The opportunity
You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready. Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector.
What you’ll be responsible for
- Act as CQC Registered Manager, ensuring compliance across all regulatory standards
- Oversee day-to-day operations (patient services, bookings, scheduling, workflows)
- Lead and develop a high-performing patient support team
- Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat)
- Own non-clinical governance, risk, safeguarding, and audit readiness
- Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery
- Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions)
- Identify opportunities for process improvement, automation, and scalability across systems and workflows
What success looks like (6–12 months)
- A fully compliant, inspection-ready prescribing pathway
- Reduced time from consultation to prescription
- Improved conversion, retention, and patient satisfaction
- A confident, well-trained patient services team
- Strong, reliable pharmacy and supply chain relationships
What you’ll bring
- Experience as a CQC Registered Manager (or eligibility to register)
- Strong understanding of UK healthcare regulation and controlled drug governance
- Experience leading patient services or operational teams within healthcare
- Background in telehealth, digital health, or private healthcare environments
- Proven ability to manage and optimise complex, multi-step patient pathways
- A data-led mindset with a focus on performance, efficiency, and continuous improvement
Nice to have
- Experience in medical cannabis or other controlled drug settings (e.g. pain, psychiatry, addiction)
- Familiarity with MDT models, prescribing workflows, and pharmacy coordination
- Experience supporting or scaling a high-growth, regulated healthcare business
If you're ready to make a real impact, we'd love to hear from you!
Practice Manager in Nottingham employer: Treat It Clinic
Contact Detail:
Treat It Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those familiar with telehealth and medical cannabis. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to patient care and compliance. We want you to show how your experience aligns with their mission and how you can contribute to their growth.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on showcasing your leadership skills and operational expertise, especially in regulated environments like healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Practice Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Manager role. Highlight your experience with CQC regulations and any relevant operational leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telehealth and how you can enhance patient experiences. We love seeing genuine enthusiasm for the role and our mission.
Showcase Relevant Experience: When detailing your experience, focus on specific achievements in managing patient services or operational teams. We’re keen to see how you've improved processes or patient satisfaction in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Treat It Clinic
✨Know Your Regulations
Make sure you brush up on UK healthcare regulations and the specifics of CQC compliance. Being able to discuss how you’ve navigated these in past roles will show that you’re not just familiar with the rules, but that you can apply them effectively.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading teams and ensuring high-quality patient experiences. Prepare examples of how you've developed teams or improved patient services in previous roles. Highlight your ability to motivate and train staff to achieve operational excellence.
✨Demonstrate Your Data-Driven Mindset
This role requires a focus on performance metrics and continuous improvement. Be ready to discuss how you've used data to drive decisions in past positions. Bring specific examples of how you’ve improved conversion rates or patient satisfaction through data analysis.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to patient pathways or compliance challenges. Think through potential scenarios and how you would handle them, showcasing your problem-solving skills and understanding of the telehealth landscape.