At a Glance
- Tasks: Lead operations for a specialist telehealth clinic in the medical cannabis space.
- Company: Fast-growing telehealth clinic with a focus on patient experience and compliance.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Other info: Opportunity to shape care delivery in a dynamic, evolving industry.
- Why this job: Make a real impact in a pioneering sector while ensuring patient safety and quality care.
- Qualifications: Experience as a CQC Registered Manager and strong understanding of UK healthcare regulations.
The predicted salary is between 60000 - 70000 € per year.
Location: Remote (UK-based) with occasional travel
Reports to: UK Commercial Director
Regulated by: Care Quality Commission (CQC)
Salary: £60-70k base dependant on experience + £10k bonus
We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space. This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey.
The opportunity
You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready. Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector.
What you’ll be responsible for
- Act as CQC Registered Manager, ensuring compliance across all regulatory standards
- Oversee day-to-day operations (patient services, bookings, scheduling, workflows)
- Lead and develop a high-performing patient support team
- Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat)
- Own non-clinical governance, risk, safeguarding, and audit readiness
- Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery
- Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions)
- Identify opportunities for process improvement, automation, and scalability across systems and workflows
What success looks like (6–12 months)
- A fully compliant, inspection-ready prescribing pathway
- Reduced time from consultation to prescription
- Improved conversion, retention, and patient satisfaction
- A confident, well-trained patient services team
- Strong, reliable pharmacy and supply chain relationships
What you’ll bring
- Experience as a CQC Registered Manager (or eligibility to register)
- Strong understanding of UK healthcare regulation and controlled drug governance
- Experience leading patient services or operational teams within healthcare
- Background in telehealth, digital health, or private healthcare environments
- Proven ability to manage and optimise complex, multi-step patient pathways
- A data-led mindset with a focus on performance, efficiency, and continuous improvement
Nice to have
- Experience in medical cannabis or other controlled drug settings (e.g. pain, psychiatry, addiction)
- Familiarity with MDT models, prescribing workflows, and pharmacy coordination
- Experience supporting or scaling a high-growth, regulated healthcare business
If you're ready to make a real impact, we'd love to hear from you!
Practice Manager in Leeds employer: Treat It Clinic
As a leading telehealth clinic in the medical cannabis sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote UK-based team enjoys competitive salaries, performance bonuses, and the unique opportunity to shape patient care in a highly regulated environment, all while benefiting from flexible working arrangements and occasional travel for collaboration. Join us to make a meaningful impact in healthcare and be part of a forward-thinking organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and telehealth sectors. Attend industry events or webinars to meet potential employers and learn about opportunities that might not be advertised.
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn that highlights your experience as a CQC Registered Manager. Share insights about compliance and patient care to attract attention from recruiters looking for someone just like you.
✨Tip Number 3
Prepare for interviews by practising common questions related to operations and compliance in healthcare. Use real-life examples from your past roles to demonstrate how you've improved patient journeys and operational performance.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can make a difference in the medical cannabis space. Your next big opportunity could be just a click away!
We think you need these skills to ace Practice Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Manager role. Highlight your experience with CQC regulations and any relevant operational leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about telehealth and how you can enhance patient experiences. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve operational performance. Numbers speak volumes, so if you’ve boosted patient satisfaction or streamlined processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Treat It Clinic
✨Know Your Regulations
Make sure you brush up on the Care Quality Commission (CQC) regulations and how they apply to the role of a Practice Manager. Being able to discuss compliance confidently will show that you understand the importance of safety and governance in healthcare.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in patient services or operational settings. Highlight your experience in developing high-performing teams and how you’ve improved patient journeys, as this is crucial for the role.
✨Demonstrate Your Data-Driven Mindset
Be ready to talk about how you've used data to improve operational performance in previous roles. Discuss specific metrics you've monitored, like conversion rates or patient satisfaction scores, and how you’ve implemented changes based on that data.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as ensuring compliance during rapid growth. Prepare to discuss how you would handle these situations, showcasing your problem-solving skills and ability to adapt in a regulated environment.
