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For Companies At a Glance
- Tasks: Help clients with inquiries and ensure their satisfaction while managing relationships.
- Company: Join a fast-growing fintech company revolutionizing money markets since 2018.
- Benefits: Enjoy competitive salary, unlimited leave, hybrid work, and comprehensive healthcare.
- Why this job: Be part of a top UK fintech, learn from industry veterans, and grow your career.
- Qualifications: Passion for finance, strong communication skills, and a proactive attitude are key.
- Other info: Experience a fun work culture with team-building events and a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
TreasurySpring is the product of an obsession with fixing the fundamental structural problems in money markets. Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets.
We have been on a mission to help deliver more sustainable solutions for the money markets ever since, and we launched TreasurySpring in 2018 to offer institutional clients a single gateway to the broadest range of the best risk-adjusted cash investment options. As a fast-growing London-based financial technology company, we deliver a unique solution to a global multi-trillion-dollar problem.
Our regulated Fixed-Term Fund platform delivers new digital pipelines to connect cash-rich firms to institutional borrowers. Clients include large Private Equity funds, Asset Managers, listed Corporates, high-growth tech companies and many more.
Learn more about why we do what we do here.
The role: Client Services Analyst
TreasurySpring’s ambitious growth plans in 2025 and beyond sees the company expanding into new regions of Europe and the United States of America. The Client Services team is part of a new Client Success function, set up to support our clients from over 25 countries. The team’s broad remit covers all clients’ time-critical queries and acting as a Relationship Management function for low touch clients, helping them to get the most from our award-winning investment platform. Consistent and reliable Client Services coverage is essential to maintaining TreasurySpring’s brand reputation and client relationship, and the Client Services Analyst will come and help to shape the new team to achieve this.
What you’ll do: Responsibilities
- Handle and resolve client inquiries swiftly and accurately through our multiple contact channels. You’ll find every day to be different, with queries ranging from questions about clients’ investments, operational aspects, or more broadly about financial markets.
- Maintain high levels of client satisfaction by providing timely and effective support. The Client Services team works in 08:00 to 16:00 or 09:00 to 18:00 shifts, ensuring support is available across our clients’ different time zones.
- Identify and address potential issues before they escalate, proactive monitoring and client feedback
- Develop and maintain a comprehensive knowledge base and training materials for clients
- Manage day-to-day relationship management of clients with a higher level of self-sufficiency in using the platform. You’ll get to know many different clients and their teams, learning about some of the quickest growing startups and their businesses.
- Gather and analyse client feedback to identify areas for improvement, collaborating with internal teams. You’ll be empowered to make a real impact to clients’ experiences.
- Track and report on key performance metrics related to client support and platform usage, providing insights and recommendations for operational improvements.
- Contribute to weekly/monthly reports
- Champion your own development. Management will give you the support you need to grow your knowledge, skills and confidence. We want someone that’s hungry for opportunity. In return, you’ll find your responsibilities increase and your career progress.
What we’re looking for: Requirements
- Degree in Economics or Finance beneficial, but not essential. We want someone who can demonstrate a genuine passion about financial markets.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Good customer care skills
- Attention to detail
- Good organisational skills
- Ability to work under pressure
- Great administrative skills
- Quick learner
- Proactive / self-starter
Why join us:
- You’ll be joining one of the UK’s top 10 fintech companies at a time we hope to deliver on our ambitious plans. You’ll have the opportunity to learn from a team of senior management who have over 200 years’ experience working in Hedge Funds, Fixed Income trading and financial services and get firsthand experience of how scaleups companies operate. You’ll find your responsibilities expand and your career flourish as the company grows.
What we offer: Benefits
- Competitive salary, depending on experience
- Equity and bonus scheme
- Unlimited paid leave
- Hybrid office-working model – we\’re in a great location near Green Park station in London
- Enhanced parental leave and pay
- Workplace pension
- Complete Bupa healthcare cover
- Life insurance
- Income protection insurance
- Access to Yulife (Employee Assistance Programme)
- Remote office set-up budget
- Cycle to Work Scheme
- A fun and dynamic working environment with regular team-building activities and events including an annual offsite
TreasurySpring | Client Services Analyst employer: TreasurySpring
Contact Detail:
TreasurySpring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TreasurySpring | Client Services Analyst
✨Tip Number 1
Familiarize yourself with TreasurySpring's mission and the challenges in the money markets. Understanding the company's background and its innovative solutions will help you articulate how your skills align with their goals during the interview.
✨Tip Number 2
Highlight your customer service experience and ability to handle inquiries effectively. Be prepared to share specific examples of how you've resolved client issues in the past, as this role heavily focuses on maintaining high levels of client satisfaction.
✨Tip Number 3
Demonstrate your proactive approach by discussing any previous experiences where you identified potential issues before they escalated. This will show that you can contribute to the team's goal of providing timely and effective support.
✨Tip Number 4
Prepare to discuss your organizational skills and ability to work under pressure. The role requires managing multiple client inquiries simultaneously, so showcasing your ability to prioritize tasks will be crucial.
We think you need these skills to ace TreasurySpring | Client Services Analyst
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand TreasurySpring's mission and values. Familiarize yourself with their approach to solving issues in the money markets and how they support their clients.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Services Analyst role. Emphasize your communication skills, attention to detail, and any experience in financial markets or client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for financial markets and your understanding of the challenges faced by clients. Mention specific examples of how you have successfully handled client inquiries or resolved issues in the past.
Highlight Your Proactive Approach: In your application, emphasize your ability to identify potential issues before they escalate and your experience in providing proactive support. This aligns well with the responsibilities of the Client Services Analyst role.
How to prepare for a job interview at TreasurySpring
✨Show Your Passion for Financial Markets
Make sure to express your genuine interest in financial markets during the interview. Share any relevant experiences or insights you have gained, especially related to the challenges faced during the Global Financial Crisis and how they shaped your understanding of the industry.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with clients, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully resolved client inquiries or collaborated with stakeholders in previous roles.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you identified potential issues before they escalated. Showcase your proactive approach and how it contributed to maintaining client satisfaction and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle time-critical queries. Think about how you would manage different types of client inquiries and be prepared to explain your thought process and decision-making.
