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- Tasks: Lead the Relationship Management and Client Services teams to enhance client partnerships.
- Company: Join a fast-growing fintech revolutionising cash investment solutions globally.
- Benefits: Enjoy unlimited paid leave, equity options, and a hybrid working model.
- Why this job: Be part of a mission-driven company making a real impact in financial markets.
- Qualifications: 7+ years in client success with leadership experience in Financial Services required.
- Other info: Work in a vibrant office near Green Park with regular team-building events.
The predicted salary is between 43200 - 72000 £ per year.
Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets. We have been on a mission to help deliver more sustainable solutions for the money markets ever since, and we launched TreasurySpring in 2018 to offer institutional clients a single gateway to the broadest range of the best risk-adjusted cash investment options. As a fast-growing financial technology company, we deliver a unique solution to a multi-trillion-dollar problem, delivered globally from our offices in London and New York.
Our regulated Fixed-Term Fund platform delivers new digital pipelines to connect cash-rich firms to institutional borrowers. Clients include large Private Equity funds, Asset Managers, listed Corporates, high-growth tech companies and many more.
Head of Relationship Management
You will oversee both the Relationship Management team and Client Services team to build long-term client partnerships, drive value realisation, and create a best-in-class client experience for users of our platform. This role is critical to fostering strong relationships, ensuring a seamless client journey, and positioning TreasurySpring as a trusted, long-term partner in our clients' success.
- 7+ years in client success, account management, or client services, with at least 3 years in a leadership role.
- Experience working in the Financial Services industry.
- Proven ability to manage and develop a high-performing Relationship Management team.
- Comfortable using data and metrics to drive decisions, track client health, and optimise processes.
- Build, mentor, and manage a high-performing Client Service and Relationship Management team.
- Establish strong relationships with key accounts, ensuring they receive value from our products and services.
- Define and track key client success KPIs, including retention rate, Net Promoter Score (NPS), and expansion revenue.
- Utilise data analytics to gain insights into client behaviour, preferences, and trends.
- Implement strategies based on data analysis to optimise customer engagement and satisfaction.
- Provide regular reports to senior management, highlighting key client metrics and areas for improvement.
Benefits:
- Competitive salary, depending on experience.
- Equity, quarterly bonus scheme and discretionary bonus.
- Unlimited Paid Leave.
- Hybrid office-working model - we're in a great location near Green Park station in London.
- Enhanced Parental Leave and Pay.
- Workplace Pension.
- Life Insurance.
- Access to Yulife (Employee Assistance Programme).
- Remote Office set-up budget.
- Cycle to Work Scheme.
- A fun and dynamic working environment with regular team-building activities and events.
Senior - Service Management Office employer: TreasurySpring
Contact Detail:
TreasurySpring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior - Service Management Office
✨Tip Number 1
Familiarise yourself with the latest trends in financial technology and client relationship management. Understanding the current landscape will help you speak confidently about how you can contribute to our mission at TreasurySpring.
✨Tip Number 2
Network with professionals in the financial services industry, especially those with experience in client success and account management. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed high-performing teams in the past. We value strong leadership, so showcasing your ability to mentor and develop others will set you apart.
✨Tip Number 4
Be ready to demonstrate your analytical skills by discussing how you've used data to drive decisions in previous roles. Highlighting specific examples of how you've improved client engagement through data analysis will resonate well with us.
We think you need these skills to ace Senior - Service Management Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, account management, and leadership roles. Emphasise your achievements in the financial services industry and any metrics that demonstrate your ability to drive client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building long-term client partnerships and your understanding of the financial technology sector. Mention specific examples of how you've successfully managed teams and improved client experiences in previous roles.
Highlight Data-Driven Achievements: Since the role involves using data analytics, include examples of how you've used data to track client health, optimise processes, or improve retention rates. This will show your potential employer that you can leverage data effectively.
Showcase Leadership Skills: Discuss your experience in mentoring and managing high-performing teams. Provide examples of how you've built strong relationships with key accounts and driven value realisation for clients, as this is crucial for the position.
How to prepare for a job interview at TreasurySpring
✨Understand the Company’s Mission
Before your interview, make sure you grasp TreasurySpring's mission and how it aims to provide sustainable solutions in the financial sector. Being able to articulate this will show your genuine interest in the company and its goals.
✨Highlight Relevant Experience
With a requirement of 7+ years in client success or account management, be prepared to discuss specific examples from your past roles that demonstrate your leadership skills and ability to manage high-performing teams.
✨Showcase Data-Driven Decision Making
Since the role involves using data analytics to drive decisions, come prepared with examples of how you've used metrics to improve client relationships or optimise processes in previous positions.
✨Prepare Questions About Client Engagement Strategies
Think about questions related to client engagement and satisfaction strategies. This shows that you are proactive and interested in how you can contribute to enhancing the client experience at TreasurySpring.
