Client Services Analyst

TreasurySpring is the product of an obsession with fixing the fundamental structural problems in money markets. Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets. We have been on a mission to help deliver more sustainable solutions for the money markets ever since, and we launched TreasurySpring in 2018 to offer institutional clients a single gateway to the broadest range of the best risk-adjusted cash investment options. As a fast-growing London-based financial technology company, we deliver a unique solution to a global multi-trillion-dollar problem. Our regulated Fixed-Term Fund platform delivers new digital pipelines to connect cash-rich firms to institutional borrowers. Clients include large Private Equity funds, Asset Managers, listed Corporates, high-growth tech companies and many more. Learn more about why we do what we do here . The role: Client Services Analyst TreasurySpring’s ambitious growth plans in 2025 and beyond sees the company expanding into new regions of Europe and the United States of America. The Client Services team is part of a new Client Success function, set up to support our clients from over 25 countries. The team’s broad remit covers all clients’ time-critical queries and acting as a Relationship Management function for low touch clients, helping them to get the most from our award-winning investment platform. Consistent and reliable Client Services coverage is essential to maintaining TreasurySpring’s brand reputation and client relationship, and the Client Services Analyst will come and help to shape the new team to achieve this. What you’ll do: Responsibilities Handle and resolve client inquiries swiftly and accurately through our multiple contact channels. You’ll find every day to be different, with queries ranging from questions about clients’ investments, operational aspects, or more broadly about financial markets. Maintain high levels of client satisfaction by providing timely and effective support. The Client Services team works in 08:00 to 16:00 or 09:00 to 18:00 shifts, ensuring support is available across our clients’ different time zones. Identify and address potential issues before they escalate, proactive monitoring and client feedback Develop and maintain a comprehensive knowledge base and training materials for clients Manage day-to-day relationship management of clients with a higher level of self-sufficiency in using the platform. You’ll get to know many different clients and their teams, learning about some of the quickest growing startups and their businesses. Gather and analyse client feedback to identify areas for improvement, collaborating with internal teams. You’ll be empowered to make a real impact to clients’ experiences. Track and report on key performance metrics related to client support and platform usage, providing insights and recommendations for operational improvements. Contribute to weekly/monthly reports Champion your own development. Management will give you the support you need to grow your knowledge, skills and confidence. We want someone that’s hungry for opportunity. In return, you’ll find your responsibilities increase and your career progress. What we’re looking for: Requirements Degree in Economics or Finance beneficial, but not essential. We want someone who can demonstrate a genuine passion about financial markets. Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Good customer care skills Attention to detail Good organisational skills Ability to work under pressure Great administrative skills Quick learner Proactive / self-starter Why join us: You’ll be joining one of the UK’s top 10 fintech companies at a time we hope to deliver on our ambitious plans. You’ll have the opportunity to learn from a team of senior management who have over 200 years’ experience working in Hedge Funds, Fixed Income trading and financial services and get firsthand experience of how scaleups companies operate. You’ll find your responsibilities expand and your career flourish as the company grows. What we offer: Benefits Competitive salary, depending on experience Equity and bonus scheme Unlimited paid leave Hybrid office-working model – we’re in a great location near Green Park station in London Enhanced parental leave and pay Workplace pension Complete Bupa healthcare cover Life insurance Income protection insurance Access to Yulife (Employee Assistance Programme) Remote office set-up budget Cycle to Work Scheme A fun and dynamic working environment with regular team-building activities and events including an annual offsite