We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.
Key responsibilities:
Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
Act as a keyworker for allocated clients, offering consistent support and engagement
Carry out regular welfare checks and monitor clients’ physical and emotional presentation
Support safeguarding practices and report concerns in line with policy
Assist with drug and alcohol testing in line with training and procedures
Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
Follow health & safety, infection control, and lone working procedures at all times.
Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
Maintain accurate electronic records and contribute to handovers and team communication
Support with practical tasks as required, including maintaining clean and safe communal environments
Essential criteria:
Experience in a support, care, or people-focused role
Strong verbal and communication skills
Understanding of safeguarding and willingness to follow safeguarding procedures
Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
Ability to build professional and supportive relationships with vulnerable individuals
Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
Basic computer literacy and confidence using electronic systems
Calm, reliable, and compassionate approach, including in challenging situations
Willingness and ability to work across different shift patterns, including some weekends, as required by the service
Desirable:
Experience in mental health, substance use, recovery, or related services
Understanding of trauma-informed approaches
Experience of key-working or supporting individuals with complex needs
Knowledge of detox or recovery pathways
Experience liaising with community or statutory services
Experience working in a multidisciplinary team
We offer:
Full training and ongoing development with scope for progression
Supportive team environment
Regular supervision and reflective practice
Opportunity to be part of a new and developing detox service
This role requires working shifts, including evenings, weekends, and potentially nights.
Enhanced DBS required.
This post is open to female applicants only as being a woman is a genuine occupational requirement for this role, in accordance with Schedule 9, Part 1 of the Equality Act 2010.
