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For Companies At a Glance
- Tasks: Be the go-to tech expert, solving complex challenges for customers and partners.
- Company: Join Treasure AI, a dynamic platform focused on customer growth powered by AI.
- Benefits: Enjoy competitive pay, health perks, and generous parental leave.
- Other info: Embrace a culture of diversity and innovation while growing your career.
- Why this job: Make a real impact with cutting-edge technology in a supportive environment.
- Qualifications: 5+ years in technical consulting, strong SQL skills, and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action. Employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
Your Role
The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners.
Responsibilities
- Be the technical authority for Treasure AI's platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
- Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
- Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
- Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
- Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
- Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
- Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
- Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
- Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
- This is a hands-on role – be ready to jump in and use the product from day one.
Job Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.
- 5+ years of experience in technical consulting or solutions architecture.
- Strong experience with:
- Data connectivity and ingestion architectures.
- Solution architecture and system design.
- Data engineering principles and practices.
- Basic understanding of AdTech and MarTech ecosystems.
- Advanced SQL knowledge and data modeling experience.
- Experience with ETL/ELT processes and data pipeline design.
- Strong technical documentation and communication skills.
Preferred Qualifications
- Experience with Treasure AI or similar CDP platforms.
- Advanced knowledge of marketing technology and advertising technology landscapes.
- Expertise in one or more specialty areas:
- Advanced data modeling.
- Machine learning and AI applications.
- Real-time data processing.
- Privacy and compliance architecture.
Physical Requirements
Working out of the London, UK office according to our “Global Hybrid Working Policy.”
Travel Requirements
Requires peaks of 25% travel to visit clients.
Perks And Benefits (UK)
Our benefit package showcases our culture of care and empathy:
- Competitive compensation packages.
- Salary Sacrifice pension plan with 7% employer match.
- Supplemental medical and dental cover offered & 5X annual salary for life cover provided.
- Restricted Stock Units (RSU).
- Up to 26 weeks paid parental leave including a post-partum night nurse.
- Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
Our Dedication To You
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.
Technical Account Manager employer: Treasure AI
Contact Detail:
Treasure AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Get to know the company inside out! Research Treasure AI's platform, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your SQL, data architectures, and any relevant tech skills. Being able to demonstrate your expertise will set you apart from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Treasure AI.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Technical Expertise: When you're writing your application, make sure to highlight your technical skills and experience. We want to see how you can be the go-to person for complex challenges, so don’t hold back on showcasing your knowledge in data connectivity and solution architecture!
Tailor Your Application: Take a moment to customise your application for the Technical Account Manager role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you’re not just sending a generic application but are genuinely interested in this position.
Be Clear and Concise: We appreciate clarity! When detailing your experiences and skills, keep it straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your application is easy to read. This will help us quickly understand your fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Treasure AI
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be the go-to expert on Treasure AI's platform. Brush up on the technical capabilities, data connectivity, and implementation approaches. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Showcase Your Problem-Solving Skills
Treasure AI values self-starters who can anticipate needs and proactively solve problems. Prepare examples of how you've identified opportunities for technical enhancements or optimised customer environments. This will demonstrate your initiative and customer obsession.
✨Communicate Complex Ideas Simply
You'll need to explain intricate technical concepts to various stakeholders. Practice breaking down complex ideas into simple terms. Use examples from your experience to illustrate how you've effectively communicated with both technical and non-technical audiences.
✨Stay Current and Be Hands-On
Make sure you're up to date with the latest features and capabilities of the platform. Show your enthusiasm for using the product and your willingness to jump in from day one. Discuss any relevant experience with similar CDP platforms or technologies to highlight your readiness.