At a Glance
- Tasks: Welcome clients and manage reception while providing essential admin support.
- Company: Dynamic serviced office provider in the heart of London.
- Benefits: Competitive salary, supportive team environment, and training provided.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Join a friendly team and make a positive impact on client experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 35000 £ per year.
Full-time, on-site Monday-Friday, 8:30am - 6:00pm
£30,000 - £35,000 DOE
Enjoy helping people and keeping things organised? We are recruiting a Reception and Admin Assistant for a serviced office provider in the heart of the City. You will help ensure clients and visitors receive a warm welcome, meeting rooms are ready for guests and the workspace runs smoothly throughout the day. This varied, hands-on role combines reception, administration and practical day-to-day support. It would suit someone personable and dependable who takes pride in their surroundings and enjoys being part of a customer-focused team.
What you’ll be doing
- Reception and client support: Welcoming clients, visitors and meeting guests in a friendly, professional manner. Helping with everyday enquiries, monitoring reception emails and handling occasional telephone calls. Building positive client relationships and following through on requests. Welcoming new members and explaining building access and facilities. Showing prospective members around the shared lounge and passing enquiries to the sales team.
- Administration: Receiving and distributing post, parcels and deliveries, and arranging outgoing post and couriers. Managing meeting room bookings and accurately recording client requirements. Keeping contact details, booking records and office information up to date. Assisting with access cards, keys and visitor records. Providing general administrative support and handling client information confidentially.
- Meeting rooms and shared spaces: Preparing meeting rooms, including room layouts, refreshments, stationery and requested catering. Checking screens and basic meeting equipment, seeking assistance when needed. Clearing and resetting rooms between bookings. Keeping reception, the shared lounge and communal areas tidy and welcoming. Monitoring and replenishing everyday supplies.
- Day-to-day building support: Carrying out simple checks and reporting cleaning or maintenance issues. Liaising with cleaners and helping arrange contractor access. Assisting with straightforward practical tasks, including arranging furniture and organising shared areas. Supporting opening and closing procedures and following building security arrangements. Referring technical faults to the facilities or operations team.
What we’re looking for
- A friendly, professional manner and a willingness to help.
- Good organisational skills and attention to detail.
- Clear verbal and written communication.
- Confidence using email, Microsoft Office and straightforward booking systems.
- The ability to prioritise tasks and follow through on requests.
- Reliability, punctuality and discretion.
- A practical approach and pride in maintaining a welcoming workspace.
Previous experience in reception, administration, hospitality or customer service would be helpful. No technical facilities experience is required; training will be provided.
Receptionist employer: TRC London Ltd
TRC London Ltd is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong emphasis on employee growth and development, we provide comprehensive training and support to ensure our Facilities Managers excel in their roles. Our collaborative culture fosters innovation and teamwork, making it a rewarding place to contribute to the management of premium office spaces while enjoying the vibrant city life.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRC London Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRC London Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRC London Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TRC London Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRC London Ltd!
How to prepare for a job interview at TRC London Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
