At a Glance
- Tasks: Lead and develop a dynamic team in a fast-paced flexible workspace environment.
- Company: Join a growing workspace business in the heart of Central London.
- Benefits: Enjoy 25 days annual leave, commission, equity, and a pension scheme.
- Other info: Genuine opportunities for progression and regular team events.
- Why this job: Make a real impact on community performance and member experience.
- Qualifications: Experience in flexible workspace management and strong leadership skills required.
We are recruiting an experienced Centre/General Manager to take full ownership of a prominent flexible workspace building. This is a high-impact leadership opportunity for an established workspace professional who combines strong commercial judgement with operational discipline and an exceptional approach to member experience. You will inherit a complex, fast-paced environment where confident leadership, clear accountability and the ability to drive meaningful improvements will be essential.
You will be fully accountable for the financial, operational and experiential performance of the building, leading the onsite team while working closely with Sales, Finance, Real Estate and central support functions. This role would suit a commercially minded Community Manager, Centre Manager or General Manager who is comfortable taking ownership, making decisions and bringing structure, energy and direction to a building.
The role
- Lead, develop and motivate the onsite community team, establishing clear expectations and a high-performance culture.
- Take full ownership of the building’s day-to-day operations and overall performance.
- Manage the building-level P&L, operating expenditure and financial performance.
- Work closely with the sales team to achieve monthly revenue and occupancy targets.
- Manage the building-level sales cycle, including tours, proposals, onboarding, renewals, pricing discussions and expansion opportunities.
- Maintain an accurate sales pipeline and provide reliable commercial forecasts.
- Build strong relationships with members, particularly key and strategic accounts.
- Proactively manage retention, renewals and potential churn.
- Identify and implement commercial initiatives that generate revenue and support future growth.
- Take ownership of the overall member experience and act as the senior escalation point for complex issues.
- Monitor member satisfaction and NPS, creating clear action plans to improve performance.
- Manage external suppliers and ensure agreed service levels and operational standards are maintained.
- Work with landlords, asset managers and property teams to resolve building-related matters.
- Support budgeting and identify opportunities to improve financial and operational efficiency.
- Oversee membership fee collection, late payments and pricing increases.
About you
We are looking for an experienced and resilient leader who can quickly understand a building, identify what needs to change and take responsibility for delivering results. You will ideally have:
- Significant experience within flexible workspace, coworking, serviced offices or a closely related hospitality or property environment.
- Previous responsibility for the commercial and operational performance of a building or business unit.
- Strong knowledge of P&L management, budgets, revenue and operating expenditure.
- A proven track record of improving sales, occupancy, retention or customer satisfaction.
- Experience managing and developing a team for at least two years.
- The confidence to handle complex member issues and make sound commercial decisions.
- Strong sales and relationship-management skills.
- Experience managing suppliers, landlords or other external stakeholders.
- Excellent communication, organisation and project-management skills.
- A hands-on leadership style and the ability to remain composed in a demanding environment.
- Experience using HubSpot or another CRM platform would be advantageous.
This role offers the opportunity to make a visible impact, shape the performance of an important building and establish a strong, engaged and commercially successful community.
What’s on offer
- 25 days’ annual leave plus your birthday off.
- Commission structure.
- Company equity package.
- Company pension scheme.
- Enhanced maternity leave.
- Employee rewards and wellbeing platform.
- Employee Assistance Programme.
- Phone allowance.
- Regular team and community events.
- Genuine opportunities for progression within a growing workspace business.
If you are an experienced workspace leader who enjoys taking ownership, developing teams and improving commercial and operational performance, we would love to hear from you.
General Manager employer: TRC London Ltd
TRC London Ltd is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong emphasis on employee growth and development, we provide comprehensive training and support to ensure our Facilities Managers excel in their roles. Our collaborative culture fosters innovation and teamwork, making it a rewarding place to contribute to the management of premium office spaces while enjoying the vibrant city life.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like General Manager at TRC London Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TRC London Ltd or be willing to refer you for that General Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TRC London Ltd who’s on the lookout for their next General Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time General Manager role at TRC London Ltd!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TRC London Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TRC London Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TRC London Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
